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Hi all,
I'm trying to add a chat widget of Dynamics 365 omnichannel customer service "Chat channel "in a html website. Have added the script of the chat widget in the html . But unable to load the widget .
What could be the issue ?Please share your inputs on the same.
Thanks in advanceNikhitha
Hi Nikhitha,
Maybe you can refer following link:
https://docs.microsoft.com/en-us/dynamics365/customer-service/troubleshoot-omnichannel-customer-service#chat-widget-icon-does-not-load-on-the-portal
Regards,
Leah Ju
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
Hi Leah Ju, I have tried the troubleshooting steps as per the documentation you have shared. But still couldn't able to load the chat widget
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