Unable to load a Omnichannel chat widget in html website.

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Posted on by Nikhitha Sowjanya

Hi all,

I'm trying to add a chat widget of Dynamics 365 omnichannel customer service "Chat channel "in a html website. Have added the script of the chat widget in the html . But unable to load the widget .

What could be the issue ?
Please share your inputs on the same.

Thanks in advance
Nikhitha

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Community Member on at

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Hi Nikhitha,

Maybe you can refer following link:

https://docs.microsoft.com/en-us/dynamics365/customer-service/troubleshoot-omnichannel-customer-service#chat-widget-icon-does-not-load-on-the-portal

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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Nikhitha Sowjanya 30 on at

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Hi Leah Ju, I have tried the troubleshooting steps as per the documentation you have shared. But still couldn't able to load the chat widget

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