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Error: Item Tracking define for Item XXXXXXX in the sales Line accounts for more than the quantity you have entered. You must adjust the existing item tracking and then reenter the new quantity.

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Posted on by 3,915

Hi Community,

Scenario. We posted 5 fishes in Posted sales invoice, but now I need to remove the 1 fish in this Posted Sales Invoice.

However, our items have item track lines and I receive this error. May I know how to resolve this?

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Thank you!

  • Verified answer
    Manish Prasad Profile Picture
    Manish Prasad 315 on at
    RE: Error: Item Tracking define for Item XXXXXXX in the sales Line accounts for more than the quantity you have entered. You must adjust the existing item tracking and then reenter the new quantity.

    Hi Josh,

    Yes you are right. You need re-tracking the copied sales line for which you are posting credit note. Just update the tracking quantity for the item as same as you needed for receiving it back. And then update the quantity on the line. And that will do the trick.

  • Suggested answer
    joshtechsolutions Profile Picture
    joshtechsolutions 3,915 on at
    RE: Error: Item Tracking define for Item XXXXXXX in the sales Line accounts for more than the quantity you have entered. You must adjust the existing item tracking and then reenter the new quantity.

    Hi, its okay. I realize that even when I do CN, I need to retag the Item tracking line for it to be able to go through.

    Thank you!

  • KTA Profile Picture
    KTA 1,200 on at
    RE: Error: Item Tracking define for Item XXXXXXX in the sales Line accounts for more than the quantity you have entered. You must adjust the existing item tracking and then reenter the new quantity.

    Looks like you've a difference between line and tracking quantity. Can you provide an screenshot of quantity of line and quantity in item tracking lines?

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