I have been receiving an error on the field service mobile app. The error says that the start time cannot be after the arrival time. is this standard or can it be changed?

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I am a little confused as to why this is happening, it has not showed up before. It occurs when i switch the booking status from in progress to completed, in which I then get the error saying that the start time cannot be after the arrival time. Are there not situations where a resource arrives at the location, but does not start working for say a minute or five minutes? Is there a way to disable this notification/error message. Somehow I was still able to switch the booking status to complete however now I cannot delete the booking or work order. I only created this booking to test the update permissions of the field service user in questions. Any help/direction would be greatly appreciated.

Jai Mangat

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Ali Khan 1,380 on at

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This is an out-of-the-box error message which doesn't allow Start Time to be misaligned with Estimated Arrival Time. Can you check Start Time and Estimate Arrival Time field values in your Booking record.

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