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Supply chain | Supply Chain Management, Commerce
Suggested answer

One of the Buttons is not visible

Posted on by 6,409
Hello,
so, I don't really have an experience with Commerce.
It was reported that on one of the page there should be a /Back Button/ and it is not visible anymore.
I logged in to the Store Commerce App and indeed I see there is no Back button.
So for example, on the Start Page, I click on one of the Buttons which navigates to new page / window, and from there there is no Back button to go back.
What and where should I check for this?
Thanks.
  • Shafeeque P. Profile Picture
    Shafeeque P. 6,508 Super User 2024 Season 2 on at
    One of the Buttons is not visible
    That is a generic message when any of your custom/extension packages can't be loaded. We can't really if that is causing the issue. 
  • Johnny Profile Picture
    Johnny 6,409 on at
    One of the Buttons is not visible
    Nothing was modified as I know. We just upgraded to V38.
    When I go to Settings I see a warning/error message "Unable to load extension package". Can that be a reason?
  • Shafeeque P. Profile Picture
    Shafeeque P. 6,508 Super User 2024 Season 2 on at
    One of the Buttons is not visible
    Thanks for the clarification.  I dont recall the button automatically appearing without us manually configuring a button with sub menu pointing to the previous screen. Do you know if someone has changed the button grid configuration ?
     
  • Johnny Profile Picture
    Johnny 6,409 on at
    One of the Buttons is not visible
    No, so there is a button on Main screen, after clicking on it, we navigate to this page and the Back Button you see on the screenshot isn't visible anymore. I also do not see the back button you highlighted.
    With button:
     
    Without button:
     
    Version is 9.48.24065.1 (10.0.38)
     
    BR
  • Suggested answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,508 Super User 2024 Season 2 on at
    One of the Buttons is not visible
    Are you referring to the back button highlighted in yellow? It will show on pages that support a back navigation like the product catalog page, and settings page etc. 
    It is showing for me. Which version are you on?
     
     
     

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