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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2013 on premise wi...
Microsoft Dynamics CRM (Archived)

CRM 2013 on premise with Outlook 2016 problem with MSG files.

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Posted on by QuestJohn 27

We are using CRM 2013 on premise with Exchange 2010.

We recently upgraded our sales workstations from Windows 7 with Outlook 2007 to Windows 10 with Outlook 2016.

Now, when ever a user needs to open a MSG file (that was saved for archive reference) it opens fine the first time but if you try to open a second time (after closing it) a error message pops up in Outlook saying the file is already open and in use.

IF I disable the CRM 2013 Outlook add in the problem goes away.

We did not have this problem with Outlook 2007.

Any help/advise is appreciated.

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I have the same question (0)
  • bac26 Profile Picture
    bac26 2,268 on at

    Is it all users or just the 1 user?  If all users, it is the software but if it is only the one user, then you might need to uninstall the client and clear the registry and reinstall.

  • Quest John Profile Picture
    Quest John 60 on at

    The problem is for all users.

    These are brand new installs. How would uninstalling and reinstalling change anything?

  • Suggested answer
    bac26 Profile Picture
    bac26 2,268 on at

    That was the solution if it was one user.  if it is all users, it sounds like a bug in the program and I would address with Microsoft.  

  • Quest John Profile Picture
    Quest John 60 on at

    I am trying to open a support incident with them. However I first have to get my access ID and contract ID and to get those the only option I have is to chat with concierge and I have been in the queue for 3 separate days now and it just says "we are experiencing longer than expected volume" some crap like that.

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