ORDER SUBMIT button missing with Dual Write

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You know how you set organization.issopintegrationenabled to true and it makes the CREATE INVOICE button hide and the SUBMIT ORDER button appear? Well, we installed the Dual Write solution and now NEITHER button is showing. I verified that issopintegrationenabled is true (value is 1 -- conventionally TRUE) but there is no button.

Is this a bug on the display rule, Mscrm.IsBackOfficeInstalled, or some other OOB action?

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Stefan Cojocaru on at

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Hi there!

Try to enable ribbon debugging mode, in order to understand what rules are evaluated to hide those buttons. Just add the parameter &ribbondebug=true to the URL and then check what Command Checker displays about that specific button.

Please refer to the Ribbon Troubleshooting guide for more details:

https://support.microsoft.com/en-us/help/4552163/ribbon-troubleshooting-guide

Hope this helps!

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