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2Hey Folks! I'm looking to use the same chatbot across 10-15 of our websites that have a few different sales verticals. One of the challenges is that I need the system to be aware of the sales vertical. "Is this chat coming in from a site that sells vertical 1? vertical 2? vertical 3?" etc.
On phones, we can do this by having many different phone numbers and parsing out which number they're calling from. Ezpz. However, in Chat, they're really only accessing 1 chat URL. So I'm guessing there is no builtin or easy way to make the chatbot site-aware.
My immediate ideas, which sound like a pain in the ass to pull off -- are to have my webdev load something identifying about the user and the bot and somehow push that info to the bot along with the host url? Then let a PowerAutomate sort it out?
Hmm... or maybe store it somewhere that PowerAutomate can access? But then the bot would need to know what to search or key in on...
Anyway, you see my issue here. Thoughts?
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