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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Use Microsoft Teams ph...
Service | Customer Service, Contact Center, Fie...
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Use Microsoft Teams phone in Dynamics 365 Contact Center

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Posted on by DH-21101825-0
Hi there,
 
I'm looking to connect Teams Phone numbers with Dynamics Contact Center. I have done the process as it is outlined such as:
Currently via PowerShell, I have the Application ID set to the Dynamics App ID as well as the other identified pieces for configuration.(Refer to screenshot) 
 
I have pressed the Sync button with the CsOnlineApplicationInstance and I have not seen it sync despite it saying 'Resource running successfully'
 
I appreciate any feedback or fixes that I should make regrading connecting Teams Phone Numbers with Dynamics Contact Center.
 
Thank you!
Categories:
Dynamics 365 Contact Center
Screenshot 2025-1...
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