Word Template wont default to Template

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i created a SOP Bulk Picking Ticket template using the template generator. I then turned it on and set it to default in my company. yet when i run a bulk picking ticket the print screen always defaults to "Standard" instead of "Template." This is the only template that i have set as default that doesn't default to Template. I am thinking the issue is because i used template generator...any thoughts???

thanks,

jeff

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Beat Bucher GP Gee... 28,058 Moderator on at

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Hi Jeff,

Don't know if you achieved to master this problem, your post is quite old. I experienced the same problem with the SOP Blank Invoice, that once set to use the modified version in the GP Alternate security, the selected report in the print pop-up was always Standard by default and not the Word Template...

Frustrating, because you have to select it every time, so there is no way to have a direct print output with the proper report.

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michelle brayton 95 on at

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I was also very frustrated with the templates in SOP and even had Microsoft support on the phone to assist in figuring it out to no avail. What I did find was, ( in my case) I had started with a SOP historical invoice and when I went to an order my invoice "broke". Deleted them, reset everything, when I implemented the Sop documents (pretty much all of them) in order, I always got the template option.

Sorry I cant be more decisive with an explanation, but neither was Microsoft :). That is just how I resolved it.

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Beat Bucher GP Gee... 28,058 Moderator on at

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Thank you Michelle,

I'll give this a try and reinstall the templates from scratch and see if it will work better.

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Jeffery Budde 5 on at

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Hi Jeff,

Did you ever solve this issue or create a Microsoft Incident? I am having the exact same issue with the Picking Ticket.

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Community Member on at

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i ended up creating a ticket with microsoft support. They said it was functioning as expected and therefore it would be a customization. They basically said this was template 1.0 and even though the templates "they, Microsoft" created worked correctly, the user created templates were never intended to function that way. Correct=set to template and report defaults to template.

i was proposed a customization of 3-5 hours PER report that i would like to have function in that way, and that it would be hard coded so i could not freely change them. Needless to say, we are still manually changing the reports daily.

i can honestly say this is once piece they completely missed the boat on. My question to Microsoft was... Why give the customers the ability to create their own templates, the ability to set that created template to "standard or template" yet not have that default actually function.

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