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Customer experience | Sales, Customer Insights,...
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Error Creating Account when trying to Qualify a Lead

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I'm getting the following error when trying to qualify a lead that shows that there is an error creating a dealer. In our solution "Dealer" refers to what we typically call an account. We have renamed it in our solution as Dealer. 
I have attached the error that pops up and also the errors i see in the console on hitting inspecting element.
I have not experienced this issue before and therefore I'm not sure how to fix it.

Any and all help will be appreciated.

Also could someone tell me what ISV Code means?

Business Process Error

An unexpected error occurred from ISV code.
Contact your Dynamic 365 administrator with below details to get help on the error.
pastedimage1653403193638v1.jpegRetrieving Lead Information
pastedimage1653403193642v2.jpegValidating Business Process Flow
pastedimage1653403193645v3.jpegCreating Dealer 
Session Id: eba4323d-d211-447a-afd0-3cfb23006645Activity Id: 61c3790a-9c27-4700-b622-52c6454f3d6dTime: Tue May 24 2022 10:38:46 GMT-0400 (Eastern Daylight Time)
Download Log
pastedimage1653403193648v4.jpegCreating Contact
pastedimage1653403193650v5.jpegCreating Opportunity
pastedimage1653403193653v6.jpegUpdating Lead StatusCode
pastedimage1653403193656v7.jpegUpdating Dealer Information
pastedimage1653403193659v8.jpegCopying Lead Connections
pastedimage1653403193661v9.jpegCopying Competitor Information
Error-Creating-Account-when-trying-to-Qualify-a-Lead-Error-Screenshot.png
The following is the error in the console log of the browser:
pastedimage1653404861177v11.png
I have the same question (0)
  • Community Member Profile Picture
    on at

    Hi Stephen Carvalho,

    Did you create any workflow/plugin related to the entity? ISV code error usually is caused by the error in workflow/plugin. And have you successfully qualified a lead after you change the 'Account' to 'Dealer'?

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