web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Introducing our New Video Series: Community Spotlight
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Customer Journey - Tri...
Customer Insights - Journeys forum

Customer Journey - Trigger

(0) ShareShare
ReportReport
Posted on by Jenni221 140

Hello,

i have a question:

Is it possible to place two triggers in a row in a customer journey? To get more nested conditions?

Thank you!

Best Regards

Jennifer

Categories:
Customer Journey Design
I have the same question (0)
  • Verified answer
    Vivek_Singh Profile Picture
    Vivek_Singh 385 on at

    Hi Jenni221,

    Thanks for reaching out!!

    Yes it is possible to place two triggers in a row in a customer journey. You can consider below example :

    Image-2.PNG

    Here Activity #1 takes place if Email if not opened. Activity #2 takes place if Email is opened but none of the links clicked. And Activity #3 takes place if Email if opened and any link is clicked.

    I hope this helps!!

    Regards

    Vivek Singh

    If this resolves your query then please mark this as verified!!!!

  • Jenni221 Profile Picture
    Jenni221 140 on at

    Hi Vivek,

    thank you for your answer. That is great. It would be good to mention this also in the documentation in Microsoft Dynamics for Marketing. It says that the trigger must stand alone and no nested triggers are possible.

    Thank you!

  • Jenni221 Profile Picture
    Jenni221 140 on at

    Hello Vivek,

    thank you! That is great.

    It would be good to mention this also in the documentation in Microsoft Dynamics for Marketing. It says that the trigger must stand alone and no nested triggers are possible.

    Best Regards

    Jennifer

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Introducing our New Video Series: Community Spotlight

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard > Customer Insights - Journeys

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans