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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Business Rules -> H...
Microsoft Dynamics CRM (Archived)
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Business Rules -> How to start

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Posted on by Community Member

Hi All,

I am new to Microsoft 365 Development and created a 30 days trial Dynamic CRM account.

My Requirement is Simple:

  1. I want to CRUD operation on Case/Incident table.
  2. Once the Case/Incident is closed, I want to send a request to External API.

I tried Googling but couldn't figure out where to start.

Could anyone point me in the right direction or send some useful resources?

Thanks Much.

Sudhir

*This post is locked for comments

  • Pawar Pravin Profile Picture
    Pawar Pravin 5,237 on at

    Hi Sudhir Gupta,

    You can call plugin on change of case status as closed. Inside plugin you can call your external API with the help of HttpWebRequest and HttpWebResponse class

  • Temmy Wahyu Raharjo Profile Picture
    Temmy Wahyu Raharjo 2,916 on at

    Hi Sudhir Gupta,

    1. CRUD operation actually already in place. If you ask how to customize it. There are lot of things you need to learn. You need to know first the out of the box features. You can try download the Dynamic CRM SDK to get know the feature.

    2. You can make plugin to do this. But you again, there are lot of solutions to achieve this. You can check microsoft flow to doing this.

  • Dynamics365 Rocker Profile Picture
    Dynamics365 Rocker 7,755 on at

    You can use OOB CRUD operation.

    You can  write a plugin/workflow and register it on Update of case(incident) and call external web api from it.

  • Community Member Profile Picture
    Community Member on at

    Thanks all for your help.

    Can we access the crm data using rest api (say postman). If yes, can you please provide the link?

    I have one below but hard to understand.

    docs.microsoft.com/.../mt607901%28v%3dcrm.8%29

  • Community Member Profile Picture
    Community Member on at

    Thanks all for your help.

    Can we access the crm data using rest api (say, postman). If yes, can you please provide the link?

    I have one below but hard to understand.

    docs.microsoft.com/.../mt607901%28v%3dcrm.8%29

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