Skip to main content

Notifications

Announcements

Join us in the Community for an AMA: December 12th Register Today
News and Announcements icon
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / 'New' button greyed ou...
Small and medium business | Business Central, N...
Suggested answer

'New' button greyed out after purchasing an essentials licence

(1) ShareShare
ReportReport
Posted on by DavidAD1 3
Hi,
I really hope someone can help, I have tried to get help from MS and my cloud reseller but they havent been able to resolve the issue.
 
After purchasing a licence for BC, just one, I am very small, I was never able to add new entires.
 
For example I cannot add a new vendor - the button is greyed out.
 
The licence appears in my 365 admin and I have assigned it to myself. And re-assigned it many times.
 
I seem to have 'Super' listed as a user / permission set - but it says 'reduced'
 
I see similar quesrtions have been asked before but I cant see any resolved threads. There was a suggestion that someone used 'team members' licence and this had reduced functionality - but I have the essentials licence applied in 365 admin.
 
Thank you for all and every suggestion
David
 
 
 
 
////
 
//
Categories:
Business Central
Business Central
Business Central
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 73,565 Super User 2024 Season 2 on at
    'New' button greyed out after purchasing an essentials licence
    It looks like the trial period has expired.
     
    If reassigning the license doesn't work, you can try recreating the environment.
     
    Hope this helps.
    Thanks.
    ZHU
  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,748 Super User 2024 Season 1 on at
    'New' button greyed out after purchasing an essentials licence
    Can you please show the license assignment screen in Azure AD for your user? It seems like you might still be running on a demo license.
    Are you sure you assigned the correct license and that the license you created is assigned to the correct Azure AD?
  • Suggested answer
    Mohana Yadav Profile Picture
    Mohana Yadav 59,137 Super User 2024 Season 2 on at
    'New' button greyed out after purchasing an essentials licence
    You should have a D365 Business Central Essential license instead of IWs.
    Please assign it in O365 admin center.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join us in the Community for an AMA: December 12th Register Today

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,253 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,188 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans