Announcements
No record found.
Hi,
The mobile user experience for our business first marketing email is very poor. Some examples: the header text is displayed incorrectly and CTA buttons is bulked at the bottom of the email instead of following the content it belongs to, the way its been developed. How can I fix this? Many thanks
If you can share the marketing email HTML code, I think it will be helpful to solve this problem.
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Best Regards,
Frank Gong
Did you create the emails using the built-in editor? Or did you custom code outside of D365 and copy/paste? And did you use the available tools to preview and test across device sizes, OS's, and mail clients? And, to that point, which mobile OS, device, and mail client are you seeing issues in? If you can also share some screenshots that would be very helpful.
Hi E.Nilsson,
Could you please create a support ticket (and include HTML code of your email) so that our team can investigate the issue?
In the support ticket: please share your orgID and information on how the email got created (i.e. fully in D365 Marketing email editor using dragging and dropping, or in some external tool).
Thank you,Aga
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Stars!
Thanks to all of our 2025 Community Spotlight stars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
ManoVerse 189 Super User 2026 Season 1
CU11031447-0 100
NeerajPawar 66