Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Mobile experience - Marketing emails

(0) ShareShare
ReportReport
Posted on by 5

Hi,

The mobile user experience for our business first marketing email is very poor. Some examples: the header text is displayed incorrectly and CTA buttons is bulked at the bottom of the email instead of following the content it belongs to, the way its been developed. How can I fix this? Many thanks

  • Suggested answer
    Aga M Profile Picture
    Aga M on at
    RE: Mobile experience - Marketing emails

    Hi E.Nilsson,

    Could you please create a support ticket (and include HTML code of your email) so that our team can investigate the issue?

    In the support ticket: please share your orgID and information on how the email got created (i.e. fully in D365 Marketing email editor using dragging and dropping, or in some external tool).

    Thank you,
    Aga

  • RE: Mobile experience - Marketing emails

    Did you create the emails using the built-in editor?  Or did you custom code outside of D365 and copy/paste?  And did you use the available tools to preview and test across device sizes, OS's, and mail clients?  And, to that point, which mobile OS, device, and mail client are you seeing issues in?  If you can also share some screenshots that would be very helpful.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Mobile experience - Marketing emails

    Hi,

    If you can share the marketing email HTML code, I think it will be helpful to solve this problem.

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Frank Gong

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,162 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,962 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans