Hi,
I defined a segment with specific conditions, within the segment a got a total count of 1 contact (just created the contact for test purposes).
Somehow the customer journey insights show that the e-mail was blocked due to the reason "contact deleted" that is irretating since the contact is active (Status Active).
Did this occur to someone else too? I am not sure how to fix this since the contact clearly exists with a status of active.
Hi,
Sorry for the late reply.
But as the second segment has filtered out a contact, the issue should not be caused by the custom entity.
It cannot be reproduced by my side so it is recommended to raise a support ticket for further help.
Hey Nya ,
I did two journeys with the same contacts but this time I created a basic segment with Contactid = Contact and it worked. The same contact wihtin a different segment (different query) wont work.
Segment that worked with the contact in the journey:
Segment with the same contact within the journey where the emails get always blocked:
Maybe this has something to do with the custom entity? Both segments have the same contact in it, yet this segment always results in a blocked e-mail during the journey
When I started a journey I also got this error, happens sometimes
Exception Message: An unexpected error occurred from ISV code. (ErrorType = ClientError) Unexpected exception from plug-in (Execute): Microsoft.Dynamics.Crm.MarketingPlugins.Plugins.CustomerJourney.CustomerJourneyPublishPlugin: System.TimeoutException: Couldn’t complete execution of the Microsoft.Dynamics.Crm.MarketingPlugins.Plugins.CustomerJourney.CustomerJourneyPublishPlugin plug-in within the 2-minute limit.
ErrorCode: -2147220956
HexErrorCode: 0x80040224
HelpLink: go.microsoft.com/.../
TraceText:
[Microsoft.Dynamics.Crm.MarketingPlugins: Microsoft.Dynamics.Crm.MarketingPlugins.Plugins.CustomerJourney.CustomerJourneyPublishPlugin]
[ff189cfa-2203-e711-80db-00155d4b2640: Microsoft.Dynamics.Crm.MarketingPlugins.Plugins.CustomerJourney.CustomerJourneyPublishPlugin: Update of msdyncrm_customerjourney]
2022-04-20T07:16:39.3440590Z :: Creating DependencyStrategy for Stage: 192350006 and StatusCode: 192350006
2022-04-20T07:16:39.3596855Z :: Starting to execute dependency mark as live strategy on Campaign Id 256fc4ba-79c0-ec11-983f-0022489d7e6b
2022-04-20T07:16:39.3596855Z :: Dependency entity 2f6fc4ba-79c0-ec11-983f-0022489d7e6b from 256fc4ba-79c0-ec11-983f-0022489d7e6b is about to be marked as live.
2022-04-20T07:16:39.3909368Z :: Dependency entity with id 2f6fc4ba-79c0-ec11-983f-0022489d7e6b was marked as live.
2022-04-20T07:16:39.3909368Z :: Dependency entity 306fc4ba-79c0-ec11-983f-0022489d7e6b from 256fc4ba-79c0-ec11-983f-0022489d7e6b is about to be marked as live.
2022-04-20T07:16:39.4065673Z :: Dependency entity with id 306fc4ba-79c0-ec11-983f-0022489d7e6b was marked as live.
2022-04-20T07:16:39.4065673Z :: Dependency entity 316fc4ba-79c0-ec11-983f-0022489d7e6b from 256fc4ba-79c0-ec11-983f-0022489d7e6b is about to be marked as live.
2022-04-20T07:16:39.4690630Z :: Dependency entity with id 316fc4ba-79c0-ec11-983f-0022489d7e6b was marked as live.
2022-04-20T07:16:39.4690630Z :: Executing of dependency mark as live strategy finished
2022-04-20T07:16:39.5315584Z :: Created Customer Journey runtime state for Customer Journey 256fc4ba-79c0-ec11-983f-0022489d7e6b before publishing.
2022-04-20T07:16:39.5471835Z :: Get request body started for campaign Id = 256fc4ba-79c0-ec11-983f-0022489d7e6b.
2022-04-20T07:16:39.5471835Z :: Status reason updated to 192350006.
2022-04-20T07:16:39.5471835Z :: State updated to 0.
2022-04-20T07:16:39.5628129Z :: StartDate updated to 2022-04-20T07:45:28.0000000Z, EndDate updated to 2022-05-18T09:14:28.0000000Z.
2022-04-20T07:16:39.5628129Z :: Request properties updated from attribute reader.
2022-04-20T07:16:39.5784392Z :: PublishContext properties updated from attribute reader.
2022-04-20T07:16:39.5784392Z :: ContentSettingsId and InternalPublishingTimestamp properties updated on the request model.
2022-04-20T07:16:39.5784392Z :: Removing SuppressionSegmentDciName and SuppressionSegmentId on the request model.
2022-04-20T07:16:39.5784392Z :: RequiredConsent and Scope updated.
2022-04-20T07:16:39.5784392Z :: OwningBusinessUnit updated.
2022-04-20T07:16:39.5940624Z :: Request configuration value is not present in Organization Configuration. Namespace: Ui; Key: CustomerJourneyCustomFields
2022-04-20T07:16:39.5940624Z :: Returning default value of type 'System.String, exception thrown when retrieving key 'CustomerJourneyCustomFields' of namespace 'Ui' from organization configuration: Request configuration value is not present in Organization Configuration. Namespace: Ui; Key: CustomerJourneyCustomFields
2022-04-20T07:16:39.5940624Z :: TimeZone, RequestId and CustomFields updated.
2022-04-20T07:16:39.5940624Z :: Retrieving systemuser entity with systemuserid = c6abe83a-bd46-ec11-8c62-000d3ab8e9ae.
2022-04-20T07:16:39.6096864Z :: Retrieving AADUserId on the request model - user has 2 attributes.
2022-04-20T07:16:39.6096864Z :: Using endpoint alias: OutboundMarketing, using default: True.
2022-04-20T07:16:39.6878153Z :: Making call to service using method POST with CorrelationId: 99e437b1-b4d2-43a4-b5a4-ad40c3e922c3
2022-04-20T07:17:39.7347792Z :: Logging exception with Message:The operation has timed out
2022-04-20T07:17:39.7347792Z :: Logging exception with Message:The operation has timed out
2022-04-20T07:17:39.7347792Z :: Retry nr. 2 after delay 00:00:00.2000000ms due to exception NullReferenceException.
2022-04-20T07:17:39.9535323Z :: Get request body started for campaign Id = 256fc4ba-79c0-ec11-983f-0022489d7e6b.
2022-04-20T07:17:39.9535323Z :: Status reason updated to 192350006.
2022-04-20T07:17:39.9535323Z :: State updated to 0.
2022-04-20T07:17:39.9535323Z :: StartDate updated to 2022-04-20T07:45:28.0000000Z, EndDate updated to 2022-05-18T09:14:28.0000000Z.
2022-04-20T07:17:39.9535323Z :: Request properties updated from attribute reader.
2022-04-20T07:17:39.9691532Z :: PublishContext properties updated from attribute reader.
2022-04-20T07:17:39.9847815Z :: ContentSettingsId and InternalPublishingTimestamp properties updated on the request model.
2022-04-20T07:17:39.9847815Z :: Removing SuppressionSegmentDciName and SuppressionSegmentId on the request model.
2022-04-20T07:17:39.9847815Z :: RequiredConsent and Scope updated.
2022-04-20T07:17:39.9847815Z :: OwningBusinessUnit updated.
2022-04-20T07:17:39.9847815Z :: Request configuration value is not present in Organization Configuration. Namespace: Ui; Key: CustomerJourneyCustomFields
2022-04-20T07:17:39.9847815Z :: Returning default value of type 'System.String, exception thrown when retrieving key 'CustomerJourneyCustomFields' of namespace 'Ui' from organization configuration: Request configuration value is not present in Organization Configuration. Namespace: Ui; Key: CustomerJourneyCustomFields
2022-04-20T07:17:39.9847815Z :: TimeZone, RequestId and CustomFields updated.
2022-04-20T07:17:39.9847815Z :: Retrieving systemuser entity with systemuserid = c6abe83a-bd46-ec11-8c62-000d3ab8e9ae.
2022-04-20T07:17:40.0004086Z :: Retrieving AADUserId on the request model - user has 2 attributes.
2022-04-20T07:17:40.0004086Z :: Using endpoint alias: OutboundMarketing, using default: True.
2022-04-20T07:17:40.0941559Z :: Making call to service using method POST with CorrelationId: 99e437b1-b4d2-43a4-b5a4-ad40c3e922c3
Activity Id: a23e6ebf-6bc0-498e-b5f9-95d6ccd0d134
And this is shown on the live customer journey now
Hi,
It's most likely caused by there is a relationship (dynamic content) in the email so they cannot be sent with "Send Now".
For example, there is a button containing the calendar or something like it of an event. It is related to the registrations of the event.
Hi Nya thanks for reaching out!
I set up two customer journeys with different e-mails and contacts, I will let you know as soon as the start at 9:45.
One thing: When I try to use the "Send Now" feature it always fails at the last step "creating the journey..." then I receive an error " Failure to to create the customer journey". Do you know why this is happening?
Hi,
Here is the definition of the category -
Contact deleted: The target segment included a contact that has since been deleted.
It doesn't seem to fit your description.
Please try the followings and feedback the results to me:
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