FRx WebPort Drilldown Viewer Total YTD Incorrect

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Posted on by Community Member Microsoft Employee

We are using FRx SP12. The Catalog has a different/incorrect Period 12 line item Total YTD number when comparing the Webport version to the Report Designer version. Only the last line/record of the report is incorrect and it is consistently wrong in every catalog. What would cause the number to be different/incorrect in Webport and how can this issue be fixed?

Any help would be greatly appreciated.

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Community Member Microsoft Employee on at

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RE: FRx WebPort Drilldown Viewer Total YTD Incorrect

EDJJR

I followed your instructions above, but that did not resolve the issue.

Thanks,

Chuck
Community Member Microsoft Employee on at

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RE: FRx WebPort Drilldown Viewer Total YTD Incorrect

EDJJR

Will do!

Thanks,

Chuck
EDJJR on at

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RE: FRx WebPort Drilldown Viewer Total YTD Incorrect

Please, try rebuilding the .G32 files for all companies. The steps to do this are as follows.

A. Verify that all users are logged off from FRx.

B. Browse out to the SysData directory and rename the *.G32 files by adding .OLD to the end.

C. Please right-click the G32 file and then click rename. An example would be FWA30.G32 to FWA30.G32.OLD.

**Note: To locate the SysData path in FRx click Admin | Organization and then click the SysData button. The Current Directory path is the location that you will want to browse out too.