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Microsoft Dynamics CRM (Archived)

Cannot delete Case record - DELETE statement conflicted with the REFERENCE constraint

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We have a custom entity called case history which has a N:1 relationship with Case (incident). The relationship behavior is set to Configurable with Delete set to 'RemoveLink'. But when we delete a case, irrespective of whether it has associated case history records or not, we get an 'SQL error'. When we turn on tracing we see this error:

The DELETE statement conflicted with the REFERENCE constraint "xxx_incident_xxx_casehistory_IncidentId". (xxx = solution prefix)

We even tried changing the relationship type to Parental so that case history gets deleted with case, but we still get the same error. Anybody seen this before or have a solution?

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  • Suggested answer
    Karsten Wirl Profile Picture
    4,477 on at

    Hello.

    Here is an older blog article, but I guess, you're facing a similar problem:

    edwardsdna.com/.../delete-business-unit-crm-2011

    Kind regards,

    Karsten

  • VarunMca Profile Picture
    on at

    Thanks. In our case we already tried that - deleted the child records (case history) before attempting to delete case - when we saw the error initially. Refer this part in my question: "irrespective of whether it has associated case history records or not".

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