Survey will not turn off and stops BC from running

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Posted on by EmilyMH

Hello,

I am publishing sandbox from VS Code. It throws up a page that asks if I want to take a "quick survey" or "skip survey". Whatever I click on, it will throw up a blank window. When I refresh it, I'll get the BC splash page and a spinning circle which times out.

Any suggestions?

Thanks

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YUN ZHU 103,829 Super User 2026 Season 2 on at

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Hi, I checked, and I didn't encounter your problem. Is it caused by other extensions of VS Code? A screenshot might be helpful.

[View:/cfs-file/__key/communityserver-discussions-components-files/758/Test05020836.mp4:768:576]

Thanks

ZHU
EmilyMH 31 on at

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BTW, this worked fine last Friday; I got no prompts for a survey and was able to step through my code as you would expect.
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Yogender Singh Rana 80 on at

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Hi EmilyMH,

It is always better to follow below steps for safer side:

1. Delete ".alpackages" folder

2. Clear Credentials Cache

3. Download symbols again
EmilyMH 31 on at

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Yogender Singh Rana that resolved my problem.

Thanks much!
EmilyMH 31 on at

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Hi,

Yogender Singh Rana Sometimes your steps fix the survey problem, sometimes they do not.

I have tried closing all browsers, clearing browser cache, etc but haven't yet been successful at permanently eliminating the survey problem.

Any other suggestions?

TIA