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Outlook Dynamics 365 Not Syncing - Says sync method is set to none?

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Posted on by CRM Learner 88

We are trying to sync appointments with the CRM Outlook 365 plugin, all the functions show, I can hit set regarding and choose my record, but they don't show up in CRM. Also the view in CRM is grayed out.

There is a message that pops up that says "Synchronization tasks can't be performed on this computer because the synchronization method is set to None"

Where can this be set? It looks like I have a green mark in the configuration wizard..

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MNarmeen 1,846 on at

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RE: Outlook Dynamics 365 Not Syncing - Says sync method is set to none?

1. Go to Settings > Email Configuration.

2. Choose Mailbox.

3. Choose the mailbox record to open it.

4. In the Mailbox dialog box, under Synchronization Method