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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Un-posted Batch Stuck ...
Microsoft Dynamics GP (Archived)

Un-posted Batch Stuck in "Printing" Status - LogOut/LogIn Caused it to Post

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Has anyone ever experienced a batch in GP that's stuck showing "Printing" status on Batch Status? The transactions in the batch were still un-posted but the user was able to continue with their other work (which, to them at least, meant that it was completed). Once we had the user log out and log back, that action seemed to enable the batch to complete processing (and then the transactions showed as posted). Root Cause? Someone said it might have been a "connection loss" during the process? Or some other form of "process contention within GP" that caused this? Anyone have any other theories? Thanks in advance for your input.

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    soma Profile Picture
    soma 24,410 on at
    RE: Un-posted Batch Stuck in "Printing" Status - LogOut/LogIn Caused it to Post

    Sometimes this will happen because of connection loss to the SQL server, network failure of the user machine or any other system problem. Is this batch available on batch window? If yes, can you select the batch from batch id lookup and check whether GP showing any warning or information messages after it has been selected?

  • Community Member Profile Picture
    Community Member on at
    RE: Un-posted Batch Stuck in "Printing" Status - LogOut/LogIn Caused it to Post

    SOMA - thank you. No, there weren't any warning/info message on the batch (it is fully posted now). The batch was clean. The user is RDC-ing into the server running GP so I suspect that "connection loss to the SQL server, network failure of the user machine" was our root cause on this one. Since they have been on this arrangement for almost 2 years and we've never seen this one before until yesterday I guess we shall consider ourselves lucky! Thanks again for your prompt response.

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