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How can I assign the work item to other users ?

Posted on by 35
Hi,
Validation of SO begining from interface with user Admin.
if the SO should be rejected, the user should be a nominative user and not Admin.
i use the Assign possibility but steel Admin in the history WF
Thanks
  • Verified answer
    Community member Profile Picture
    Community member 35 on at
    How can I assign the work item to other users ?
    hello,
    i use the instance validation with message : SO to be rejected and i put an escalade after 1 hour
    Thanks for all
    Véronique
  • Community member Profile Picture
    Community member 35 on at
    How can I assign the work item to other users ?
  • Andre Arnaud de Calavon Profile Picture
    Andre Arnaud de Cal... 283,428 Super User on at
    How can I assign the work item to other users ?
    Hi Veronique,

    A rejection of the workflow results in an end state of the workflow instance. That will not create a new work item. Or are you talking about a conditional decision? Can you share the current configuration of your workflow?
  • Suggested answer
    Community member Profile Picture
    Community member 35 on at
    How can I assign the work item to other users ?
    hi, 
    Thanks
     
    the automatical reject in this case (Interface Po null) yes should be to the same person : originator ou the Ssign I indicate ?

    Do you want the workflow to return to one user in all reject cases? : Why not, could you explain, please
    On approval steps, you can set up notifications, e.g. in case of rejection. You can then setup which user(s) will get a notification. Will that be sufficient for your requirement? : No it’ not sufficient as the notification send to the good user Vtondeur, but as the assign work item is not for Vtondeur, this user could do nothing, only look the history, and so the workflow is blocked
     
    Veronique
  • Andre Arnaud de Calavon Profile Picture
    Andre Arnaud de Cal... 283,428 Super User on at
    How can I assign the work item to other users ?
    Hi,

    On approval steps, you can set up notifications, e.g. in case of rejection. You can then setup which user(s) will get a notification. Will that be sufficient for your requirement?
  • Community member Profile Picture
    Community member 35 on at
    How can I assign the work item to other users ?
    Hi,
    the automatical reject in this case (Interface Po null) yes should be to the same person
  • Suggested answer
    Waed Ayyad Profile Picture
    Waed Ayyad 2,697 on at
    How can I assign the work item to other users ?
    Hi,
     
    Do you want the workflow to return to one user in all reject cases?
     
     
    Thanks,
    Waed Ayyad
    If this helped, please mark it as "Verified" for others facing the same issue
     
  • Community member Profile Picture
    Community member 35 on at
    How can I assign the work item to other users ?
    Hi,
    thanks,
    i explain : 
    A sales order interface starts the work flow with the admin account
    The analysis of the data in the workflow imposes an automatic rejection of this command
    Normally, it should be the originator that is used in the work item.
    In our case, it's Admin.
    So I want to redirect the user and say Vtondeur
    -I get the email notification to Vtondeur
    -I don't get the redirect to the user Vtonder in the work item
    Context Action Name Message Comment Created date and time User Colonne1
    Workflow Submission Submitted by: Admin Auto submit to workflow 18/04/2024 12:31 Admin  
    Workflow Creation   Workflow 000091 SPLSalesOrderValidationWorkflowType   18/04/2024 12:32 Admin  
    Condition Condition evaluation VP ID WF not null ? Condition: VP ID WF not null ? evaluated to False.   18/04/2024 12:32 Admin  
    Condition Condition evaluation cmd NULL Ok ? Condition: cmd NULL Ok ? evaluated to True.   18/04/2024 12:32 Admin  
    Condition Condition evaluation INT Ko ? Condition: INT Ko ? evaluated to False.   18/04/2024 12:32 Admin  
    Condition Condition evaluation NV Ok ? (ou SP) Condition: NV Ok ? (ou SP) evaluated to False.   18/04/2024 12:32 Admin  
    Approval Creation rejet null SP     18/04/2024 12:32 Admin  
    Approval Auto complete condition evaluation true rejet null SP Auto-completion condition: rejet null SP evaluated to True. Action taken: Reject 18/04/2024 12:32 Admin  
    Approval Return rejet null SP     18/04/2024 12:32 Admin  
    Work item Creation   Assigned to user: Admin. Due date   18/04/2024 12:32 Admin Vtondeur
  • Suggested answer
    Waed Ayyad Profile Picture
    Waed Ayyad 2,697 on at
    How can I assign the work item to other users ?
    Hi,
     
    Can you give us more details, do you want to delegate the approval to another user? You can configure who should approve/ reject the transaction from the workflow configuration to be user, Hierarchy etc.
     
    Check the below link about delegation:

    And this link about configures workflow approval in D365:
     
    Thanks,
    Waed Ayyad
    If this helped, please mark it as "Verified" for others facing the same issue
     
  • Suggested answer
    Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    How can I assign the work item to other users ?
    Hi,
    Judging from your description, there may be some problems with your workflow configuration, which causes it not to work according to the expectations you set. You can refer to the following link:
    Configure approval processes in a workflow - Finance & Operations | Dynamics 365 | Microsoft Learn
    Best Regards,
    Hana

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