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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Lead Scoring History
Customer experience | Sales, Customer Insights,...
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Lead Scoring History

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Posted on by Woodmeli 10

Is it possible to track the history of a lead's score? We have leads who are timing out and I would like to know what their score was before it was reset.

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  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Lead Scoring History

    Hi Woodmeli,

    Through my test, original related lead score records can be deleted automatically if you stop or change scoring model.

    The Dataverse auditing feature is designed to meet the external and internal auditing, compliance, security.

    You can enable it for 'Lead Score' entity:

    pastedimage1677208822801v3.png

     And select fields you need to enable 'auditing' feature(my example: Lead lookup; scoring model lookup;score):

    pastedimage1677208420258v2.png

    Test:

    Before:

    pastedimage1677208935595v4.png

    After(stop the model):

    pastedimage1677209071487v5.png

    Settings > Auditing > Audit Summary View:

    pastedimage1677210517590v6.png

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