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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Lead Scoring History

Customer experience | Sales, Customer Insights,...

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Lead Scoring History

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Posted on by Woodmeli

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Is it possible to track the history of a lead's score? We have leads who are timing out and I would like to know what their score was before it was reset.

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Leah Ju Microsoft Employee on at

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Hi Woodmeli,

Through my test, original related lead score records can be deleted automatically if you stop or change scoring model.

The Dataverse auditing feature is designed to meet the external and internal auditing, compliance, security.

You can enable it for 'Lead Score' entity:

And select fields you need to enable 'auditing' feature(my example: Lead lookup; scoring model lookup;score):

Test:

Before:

After(stop the model):

Settings > Auditing > Audit Summary View:

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