Customer being blocked for having used full credit - Can block be automatically be removed when payment is done?

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Posted on by Kristina K

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Credit blocking being automatically removed when customer has made a payment?

Hello

It was some time ago I had to handle credits and blocking for customers.

Background:

Customer credit is EUR 10 000. Customers has reached the limit so all transactions, including sales orders, are blocked for this customer.

If the customer makes a payment of EUR 5 000 can the blocking for the customer automatically be removed or does this have to be done manually?

Is there any differencies in the way of taking away the blocking depending on the setup of blocking rules?

For example

If the field "Invoice and delivery on hold" has been set to "Invoice" or to "All", then you will need to manually switch the field value to "No".

If there is a good instruction for this in a webbpage I would be glad to have info about this. I know of Microsoft Learn and the very good information of credit in TechTalks :-)

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Magno Pereira 2,431 Super User 2025 Season 1 on at

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RE: Customer being blocked for having used full credit - Can block be automatically be removed when payment is done?

As far as I know, there is no relation between the "Invoicing and delivery on hold" field on the customer master and the credit blocking rules.