Great Plains Journal Entry only takes up half the screen for me user. Other users have it working as it should

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Hello everyone, I am a System admin trying to assist a colleague with a MS Dynamics Great Plains issue. When she opens a journal entry, the rows and cells have numbers that are not entirely listed in the cell(s) for example, you can see part of the number 8, but the top of it is cut off. I have taken a look at other users who do not have this problem at all. I was not able to adjust the size of the journal entry. I have adjusted the screen resolution and I have even updated the display adapters drivers to no avail.

Please take a look at the screen shot and let me know what you think. It only takes up about 1/3 of the main screen whereas other users are able to open the journal reports and it takes up practically the entire screen. This is specific to journal entries in Great Plains. It does not occur in any other Windows programs.

We are using Windows 7 64 Bit O/S/

Thank you

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Tristan Clores 2,812 on at

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Hi,

Close GP then right-click on the GP icon and mark it to run on Compatibility mode, select "run in 640X480". Disable display scaling on High DPI Settings.

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Tristan Clores 2,812 on at

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Did it help?

If it does, please do mark this as verified so as others who are experiencing this will know.

Thanks!

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Community Member on at

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Thank you, but unfortunately it did not work. It made the entire display larger. I also see some new error messages coming up. Also when my colleague went to another PC she encountered the same result(s)

Here are the errors I have run into.

and

Thank you.

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Tristan Clores 2,812 on at

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This is a new error though.

You can just clear the Windows Temp folder from the Internet Options window in Internet Explorer.

For the Metrics part, either disable it from the Homepage or install Office Web Components. Are you using MS Office 64bit?

For the initial issue, try to play through with your screen resolution and it should work afterwards.

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Community Member on at

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I did clear the Temp folder and encountered the same results.

We are using MS Office 2013 32 Bit.

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Tristan Clores 2,812 on at

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Hmmn... This worked for me in the past and from the looks of it, we are on the same GP version, OS and MS Office.

Try restarting the workstation and check if you get the same results.

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Community Member on at

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She shuts down daily. I am wondering if re doing the GP profile may help...

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Tristan Clores 2,812 on at

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You can try re-installing GP too if the issue persists

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L Vail 65,271 on at

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The image you have presented is exactly what the general entry window looks like if it is opened and then you maximize it. The right hand side will be grey like your image. Your screen shot doesn't have any numbers in it so I cannot see what you mean when you say it gets cut off. Reports are different from windows as to how they appear. You can full screen a report, but not necessarily a window.

If one of the other users has the General Entry screen that you think should be displayed on the workstation from which you took this screenshot, please include it. Right now, I do not see any problem with how the window is appearing on screen. Are the others using a modified window?

Kind regards,

Leslie

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Community Member on at

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What do you mean by a "modified window"?

I will take screen shots of what looks more normal tomorrow.

When my end user went to another PC the JE looked the same for her on a different PC.

When I saw what it looked like on another PC display it took up almost the entire screen.

The cell where the . . . . is is where the numbers look compressed and cut off. I will be taking some more screen shots tomorrow.

Thank you!

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