10
we have a problem on retail pos
cashier can add negative qty in sales process
not return process.
for example the cashier write -1*
will be asked for barcode then asked for manager privilege
if he press ESC , he can complete the process without any problem
how to prevent cashier to write negative quantity ?
I see now , you are using "Set qty" operation . I can Repro the issue using Set qty when i cancel manger permission screen the QTY updated . So you need to open service request with Support for further investigation and escalate it to product group if needed .
Hi shimaa,
we'll try update kernal,
and trying another workaround by setting the maximum return line amount to be "0.1" and minimum
return line amount to be "0.1"
[View:/cfs-file/__key/communityserver-discussions-components-files/797/WhatsApp-Video-2020_2D00_09_2D00_10-at-14.16.38.mp4:320:240]
and the video explain how the problem happened.
thanks for your support.
also we make workaround by keyboard mapping,
if the cashier writes "-" will be mapped to price check screen
but it make problem when we search for receipt or customer
so we need to prevent the cashier for adding negative quantity.
Hi shimaa,
the permission on return product is correct , no problem with it
the problem in product sales
the cashier can add negative quantity in "product sales" to reduce the receipt total amount if he want to manipulate.
thanks
Hi Sayed,
Return Product operation can be used by set qty -1 or add this operation to your layout and press on it ,
As aforementioned the operation permission is working as expected on CU 13 , so i strongly recommend you to install the recent kernel and test it again .
Hello shimaa,
version is cu12
and the problem happens in sales process , not return process.
thanks for your support
Hi Sayed,
What is the version you have ? i have tested return product permission on Standard AX 2012 R3 CU13 and it's not allowed to make return product if you cancel the manger permission form .
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