Ghost balance with no outstanding invoice

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I have an amount showing in the past due bucket for July. However when I look into it there is no outstanding invoices for July. This is happening for a couple of my customer account numbers. Is there a way to clear or fix this?

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kmalone43 894 on at

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Hello,

Give Sales>>Utilities>>Reconcile a whirl. A pretty typical issue and can be quickly cleaned up with the reconcile utility. Going through the process with each option shouldn't hurt anything.

Let me know how it goes.

Thanks,

Kyle

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MG-16101311-0 26,225 on at

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In particular, you will want to reconcile the Outstanding Document Amounts (just to ensure there are no open balances for this customer), then proceed to reconcile both Fiscal and Calendar years for this customer.

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Community Member on at

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As it turns out, our Accounts Manager had set this and a couple of other accounts to C.O.D. terms in the middle of July. This meant that any invoices after the date was assigned a due date equal to the incurred date and invoices from prior the date were due under the normal EOM terms. This resulted with the using of auto-apply for payments it was applying to the newer invoices due between the date and EOM of August before the invoices EOM of August that were incurred prior to the middle of July.

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