Permissions fro Interactive Service Hub

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Posted on by l ringel

Hello everyone,

I would like for my users to start using the Interactive Service Hub. it seems that the only roles that have access to it are; System admin, System Customizer and CS manager. Which privileges can i add to a custom security role so they can have access?

Thank You!

Leibish Ringel

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Lema Salamov 440 on at

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It's ootb behavior, but if you manually add link to ISH, it will appear in the SiteMap:

User with CSR role - default sitemap:

Same user, but the SiteMap from the App I configured for Customer Service:

Config:

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Feridun Kadir 1,705 Most Valuable Professional on at

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I found that you need to select Read privilege for System Application Metadata on the Customization tab of a security role. Hope this works for you.

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