Some Customers Will Not Be Sent Past-Due E-Mails

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Hello:

We're on GP 2013 R2 (12.00.1920) and Collections Management 12.00.0323.000.

When we built a query, 980 customer records were to be processed. In the Plan Processing window, upon clicking the "Process All Customers" button, the window appearing says that only 520 customers will receive past-due e-mails.

There is no grace period, here.

So, what are some reasons as to why some customers in a query would not be receiving past-due e-mails?

Thanks!

John

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RE: Some Customers Will Not Be Sent Past-Due E-Mails

I think that I figured out the answer to this. When I re-added "90" to the 90-Day Grace Period field of the Collection Plan and unchecked "Show Only Those Available for Action" in the Plan Processing window, the window stated that all customers in the plan would be receiving past due notices.

That makes sense. True, many of these customers had already received these 90-Day notices last month. But, they are still past due--just not 180 days past due--which is the next threshold in the Collection Plan. :)

John