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Changes in Enable auto-save for all forms option

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Posted on by MaritB10

Our users have indicated in the last month, since the update, that the auto-save is not working optimally. We work with version 1710 (9.1.0.18647) online.
Is the auto-save functionality a standard functionality that has actived for years?

When we type something in a text field, the cursor jumps to another place. Is this a bug?
Previously, the entire screen froze for 1 second and you could then continue typing where you left off.

Could this be due to the type of field (is a customized field) or entity?

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Satish Tiwari - CRM on at

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Hello,

I tried to repro the issue in vanilla online org (same version as you mentioned) and it worked fine for me.

Does user sees this behavior in all browsers or in-private browsing ?

Does this issue happens for with few user or all users including system administrator ?

Does this issue happens in for a single entity or it can be repro'd with any entity including OOB entity ?

Does this issue happens in UCI or web client or both ?

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Aditya 260 on at

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You can set the autosave for your environment by setting "Enable autosave on all forms" as Yes

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MaritB10 on at

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Thank you for your reaction. See here the answers on your questions:

- Does user sees this behavior in all browsers or in-private browsing ?

This behavior is in all browsers, not in-private browsing (we don't work with that). Most of the users use the browser Chrome and Edge.

- Does this issue happens for with few user or all users including system administrator ?

For all users, including the system administrator.

- Does this issue happens in for a single entity or it can be repro'd with any entity including OOB entity ?

It happens in any entity. We don't have OOB entity's. For example; in an incident it happens in two text fields (that fields are OOB). Other example is in the activity task in the text field ''Description'' (standard CRM-field).

- Does this issue happens in UCI or web client or both ?

It happens in UCI.

I hope you can help us!

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Satish Tiwari - CRM on at

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Thanks for sharing details. I tried to repro the issue in UCI but it works fine me. Just one quick test to isolate this issue further - If you turn-off the Auto-save feature from system settings, does it fix the issue ? With help of this step, we can figure out if the problem is because of Auto-save or any other component.

I would also suggest to submit a support ticket so that we can investigate it further.

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