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Dynamics 365 Community / Forums / Microsoft Dynamics SL (Archived) / An unknown error (-214...
Microsoft Dynamics SL (Archived)

An unknown error (-2147024770 occured.

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Posted on by Community Member Microsoft Employee

I am trying to install Microsoft Dynamics SL 2011 Service Pack 2 and 3 on Server 2008 R2 Standard 64 bit.  I am getting the following error:  An unknown error (-2147024770 occurred.  From C:\Program Files (x86)\Microsoft Dynamics\SL\Applications\MicrosoftDynamicsSL2011SP3\ServicePack\RT  To C:\Windows\SysWOW64\   Filename SWIMAPI.dll

I have tried to install this under the local administrator account as well as a domain Administrator account with the same issue. I have tried to run this as administrator and not and get the same issue either way.

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  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: An unknown error (-2147024770 occured.

    Verify that the 32-bit version of the Updated C++ 2005 SP1 Redistributable package is installed:1.Review the hotfix installation instructions to determine whether the hotfix installation requires the Updated C++ 2005 SP1 Redistributable package.

    Download and install the package before you try to install the hotfix.

    Note The Updated C++ Redistributable package can be found at the following location:

    http://www.microsoft.com/downloads/details.aspx?familyid=766a6af7-ec73-40ff-b072-9112bab119c2&displaylang=en

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: An unknown error (-2147024770 occured.

    I tried to rename the file as well as I also deleted the file with now luck.  Also in the system32 folder that file did not exist.  Also I have granted full control to everyone one the syswow64 and the system32 with still no luck.  

    Any other ideas?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: An unknown error (-2147024770 occured.

    Hi,
    Locate the Swimapi.dll files on System32 and SysWOW64 and rename files. Now Install again.

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