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So I have run into a dilemma and was wondering if anyone else has had a similar issue.
I inputted a -MISC amount to apply a discount in GP; however after looking at the distributions it appears that the 'Discount Returned' field in the bottom left of the 'Sales Transaction Inquiry Zoom' screen had been auto-filled. Making the discount amount to be double what it originally was, even though I never used the 'Discount Returned' field. Looking at the 'Sales Distribution Inquiry Zoom' screen both discount amounts are two different types one: 'Taken' and the second: 'Sales'.
If someone could answer how or why the 'Discount Returned' field auto-filled that would be great.
Cheers.
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Clayton -
I don't know why the Discount Returned field would have auto-populated, but you should clear it. Additionally, if you're trying charge the customer on a return, there are a couple of ways you can do this. The easiest one to try is using the Trade Discount field on the Return document, and changing the label on that field on the return to something like restocking fee.
Harry-
Thank you for such a prompt response, you'll have to bare with me since I am brand new to GP. The -MISC amount was not for a discount but for a fee upon the return of material (sorry for the miss type). However this was a credit to the customer for a return of material, I am not sure why the 'Discount Returned' field was automatically populated with the exact same amount? The distribution window shows both amounts as a credit, doubling the amount. The items sold originally were not at a discount.
Clayton -
What Document Type are you using? On returns you have a Discount Returned field, and a Miscellaneous field. You cannot enter a negative amount in the Miscellaneous field to discount a return. You should receive an error that says "You can't enter a negative value." If you enter the same amount in the Miscellaneous field as you do in the Discount Returned field, they should offset (net zero) each other. The Distribution Type MISC and TAKEN lines in the distribution window should be a Debit and Credit (respectively). If you are entering a Return, and the items sold were originally sold at a discount, then the Discount Returned field enables you to back out the discount. If Markdown fields (discounts at the line item level) were used during the invoice process, they can be used on the Return to back out line item discounts.
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