We are using automatic record creation and update rules in the modern interface where it uses a pre-poulated flow in PowerAutomate.
Sometimes emails are redirected (not forwarded) from other Users to the inbox we are monitoring and Cases are not being generated from these emails. The flow is not failing - it's just not being triggered at all because the emails are not being created as an email activity in Dynamics.
Is this a known limitation, or is it possible to create cases from emails that have been redirected into the inbox we are monitoring?
Hello Inksrm,
What do you mean with "redirected "?
In my case I have had problems with forwarding mailboxes since they do not store the email, the record is not created in the monitored queue.
Regards,
Hi diegompc,
By "redirected" I mean there is a rule set up at the exhange server level and the action in the rule is to redirect the email to the inbox that we are monitoring. The result is that the email is visible in the inbox we are monitoring, but it is different from forwarding the email because it keeps the original sender and recipient(s), meaning that you can reply to the original sender whereas forwarding the email you can only reply to the email address it was forwarded from.
Regards
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