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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Omnichannel setting "A...
Customer experience | Sales, Customer Insights,...
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Omnichannel setting "Auto-close after inactivity" no where to be found

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Posted on by AG2019

In our D365CE envuronment we are using omnichannel and want to close an inactive chat after a certain amount of time.
Microsoft describes this feature in https://learn.microsoft.com/en-us/dynamics365/customer-service/create-workstreams?tabs=customerservicehub

 

But in our envrinment we don't see this setting. What can be the cause for this?

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