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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / E-mails forwarded to t...
Microsoft Dynamics CRM (Archived)

E-mails forwarded to the CRM Admin Email Account

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Posted on by Mike Mondala 250

Hello,

We have MS Dynamics CRM Setup on our server and we also have MS Dynamics CRM for Outlook installed on the client PCs.  Our E-Mail Server is running on Exchange 2003.  The CRM Admin E-mail Account has been receiving forwarded e-mails from the Users (Forwarded e-mails have an e-mail attachement of the incoming mail).  These e-mails are not being tracked by CRM.  I check our Mail Server and Active Directory and there is nothing I can find to stop this.  Is there a way to stop the e-mails from being forwarded to the CRM Admin Email Account?  Please let me know.  Thanks.

 Mike

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I have the same question (0)
  • alf Profile Picture
    alf 17,915 on at

    Hi Mike,

    Your users probably have a 'foward rule' to forward emails to this mailbox.   In CRM 4 there are vairous way of having emails tracked in crm -- some methods include having a forwardvariousforward mailbox while other method relies only on the outlook crm client.

  • Mike Mondala Profile Picture
    Mike Mondala 250 on at

    Hi Alex,

     Thank you very much.  Your advise worked. 

     Mike

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