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Microsoft Dynamics CRM (Archived)

sla kpi quick view form refresh - how to do it?

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Posted on by 630

When resolving a case with countdown timers the form refreshes and becomes readonly but not the countdown timers or subgrids - given the updating of these is async it requires pressing F5 to refresh the page, unless someone has a good solution? Thanks

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    ChrisC Profile Picture
    630 on at

    ok, the workaround I have is to create my own ribbon button that calls the std function Mscrm.CommandBarActions.resolve.call(this); and starts a RefreshAfterResolve function. This function checks for the disabled formstate on resolution and if not setTimeout to itself. once the formstate = 4 then check for any open slakpiinstances SLAKPIInstanceSet?$select=SLAKPIInstanceId&$filter=Regarding/Id eq (guid'{0}') and Status/Value ne 4. When there are none open then reload the page Xrm.Utility.openEntityForm('incident', Xrm.Page.data.entity.getId());

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