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Customer experience | Sales, Customer Insights,...
Suggested Answer

Response in Custom channel - Customer Journey

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Posted on by

Hi, I created a custom channel to send sms, The custom channel is using Power Automate Flow to send the SMS. Now I want the response to be updated in the customer channel. 

Any idea how can I update the response back to the custom channel using Flow or workflow. 

Thanks 

I have the same question (0)
  • Nya Profile Picture
    29,060 on at

    Hi,

    Would you please explain what do you mean by "response"?

    Does it refer to the SMS received from the contact or does it refer to the result of a successful or failed sending?

  • Community Member Profile Picture
    on at

    Yes I mean that when sms is delivered how can I update the status back should I call the action again to customchannelonteraction?  

  • Suggested answer
    Georgios Balafoutis Profile Picture
    Microsoft Employee on at

    Hi   ,

    Please have a look at item #3 on this page learn.microsoft.com/.../create-workflow-plugin-custom-channel

    This page also describes how to work with this interaction: learn.microsoft.com/.../create-custom-channel-activity-interaction

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