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Response in Custom channel - Customer Journey

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Posted on by Community Member

Hi, I created a custom channel to send sms, The custom channel is using Power Automate Flow to send the SMS. Now I want the response to be updated in the customer channel.

Any idea how can I update the response back to the custom channel using Flow or workflow.

Thanks

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Nya 29,064 on at

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Hi,

Would you please explain what do you mean by "response"?

Does it refer to the SMS received from the contact or does it refer to the result of a successful or failed sending?

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Community Member on at

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Yes I mean that when sms is delivered how can I update the status back should I call the action again to customchannelonteraction?

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Georgios Balafoutis Microsoft Employee on at

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Hi ,

Please have a look at item #3 on this page learn.microsoft.com/.../create-workflow-plugin-custom-channel

This page also describes how to work with this interaction: learn.microsoft.com/.../create-custom-channel-activity-interaction

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