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Small and medium business | Business Central, N...
Suggested Answer

Refresh Online Bank Account Error

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Posted on by 4,130

Hi,

A user getting the error below upon attempt to refresh Bank account:

Bank Stateement Service -> Refresh Online Bank Account

'Technical Error'

'We're facing a technical issue. Please contact Microsoft support team or try again later.'

  • Suggested answer
    IB-29041624-0 Profile Picture
    1,191 Moderator on at

    I know Microsoft are deploying some hotfix this weekend so it might be that. I have gotten some weird messages in some of the tenants today as well. I would give it a couple of hours and try again.

  • Alaa Ramadan Profile Picture
    4,130 on at

    I'mnot sure if this is the case - this error has been there for more than a week.

    The reason I wanted to refresh it is the download for bank statement does not bring all atransactions for June - only up to June 20th

  • Suggested answer
    YUN ZHU Profile Picture
    103,264 Super User 2026 Season 2 on at

    Hi, could it be a problem with the Bank feed?

    Choose Create New Linked Bank Account on the Bank Accounts page, and and try again?

    Hope this gives you some hints.

    Thanks.

    ZHU

  • Alaa Ramadan Profile Picture
    4,130 on at

    But the bank account already linked? Do you mean unlink and link again?

  • Suggested answer
    YUN ZHU Profile Picture
    103,264 Super User 2026 Season 2 on at

    Yes, you should be asked to re-enter your login information.

    But if you still have problems after resetting, I recommend submitting a Service Request to Microsoft.

    Thanks.

    ZHU

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