How to set Lookup field search to defaults to nothing

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Posted on by Maryam

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Hi all,

Whenever I have a lookup field that already has a value and I try to change it, CRM365 automatically fills the Search box and filters the Lookup grid based on that. It is really annoying as user wants to pick another value and they have to first remove the value of search box in order to see all the existing values while in CRM 2011 it was not filtering it.

Is there anyway to configure CRM365 to not default the Search box on existing lookup value?

Please see the below images of 2011 and 365 lookups

In CRM 365

835240.Capture.PNG

In CRM2011

6562.Capture1.PNG

We have CRM365 on Premise.

Any help would be much appreciated?

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Wayne Walton 13,726 on at

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RE: How to set Lookup field search to defaults to nothing

Nope, that's the way it works, now.
Aric Levin 30,188 on at

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RE: How to set Lookup field search to defaults to nothing

This is the default behavior in CRM 2016 and Dynamics 365.
Community Member Microsoft Employee on at

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RE: How to set Lookup field search to defaults to nothing

No, the search bar is prepopulated with the actual lookup value. The user have to remove the lookup value first in order to have a "blank" search experience.