Dynamics Community Forum Thread Details

Email Notifications

Good morning

Having real frustrations with email notifications for our Business Central cloud Finance system.

We utilise MFA across the organisation for all user accounts. Within BC we utilise email notifications for common processes (notifications, new items). My understanding is using SMTP email setup is a global setting. Therefore setting up an account for this to work from (test emails are successful) is the global notification setting for all users?

Just trying to get an understanding why notifications wouldn't be sent for certain users?

Thanks

Hello,

Did you enable MFA via a conditional policy in Azure? App passwords generates this way are not compatible with D365 BC / Dyn NAV. If you did, then it must be disabled. If you did not it that way, then go to the user via Office 365 and edit the properties. Go to MFA setup which will redirect you to:

account.activedirectory.windowsazure.com/.../MultifactorVerification.aspx

Here are step to make this happen:

1) Create a new app password by clearing out the prior app passwords:

docs.microsoft.com/.../multi-factor-authentication-end-user-app-passwords

2) Copy that new app password to notepad and save it as a file in a place which you'll remember.

3) Close all browsers.

4) Sign into Business Central (incognito or private browser) and let it authenticate you.

5) Search for "SMTP Mail Setup"

6) Make sure your email is specified.

7) Instead of whatever password is already there or not there, replace it with the App Password that you just created.

8) Send a Test email to yourself.

9) Check your inbox.