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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Azure Microsoft Dynami...
Microsoft Dynamics CRM (Archived)

Azure Microsoft Dynamics CRM 2015 installation fails

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Posted on by Community Member

Hi,

I get the following error trying to sign in as admin or user at my brand new out of the box installation of Microsoft Dynamics Server 2015 Roleup 1 on Azure.
On:
Windows 2012 R2 Datacenter with SQL Server 2014 SP2 Enterpris

Error Message:
8345.error.png

The specified organisation is disabled.
Troubleshooting steps so far:
Installed in Hyper-V = Runs without error
Installed in Oracle Virtual Box = Runs without error

In Azure with the error upgraded Virtual Hardware = Faster but still same error
Checked Services = All up and running including SQL / Reporting services
Checked AD Users and Service Accounts all like recommended
Checked in IE to ask for User Authentication in Local Lan and tried Administrator (Installing User and RDP connection user)
Tried to add new User with Admin rights in Organisation OU
Tired to use system user account
Tried in Chrome instead of IE

Tried to repair installation
Tried to re-install with different service user account
Checked all groups and user belonging user accounts and compare to working installation on Hyper-V
Tried to update and reboot a couple of times.

No idea why?
Roles and Groups:
Services.png

Only Error in Application log:

Log Name: Application
Source: MSCRMMonitoringTest
Date: 10/13/2016 9:35:07 AM
Event ID: 18776
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DynamicsCRM2015.CRM2015.local
Description:
Monitoring test failed: Test Title: Check report server from SRSDataConnector.: Machine: DYNAMICSCRM2015: ServerRole: SrsDataConnector Test Log: System.Web.Services.Protocols.SoapException: The permissions granted to user 'CRM2015\crmsvr' are insufficient for performing this operation. ---> Microsoft.ReportingServices.Diagnostics.Utilities.AccessDeniedException: The permissions granted to user 'CRM2015\crmsvr' are insufficient for performing this operation.
at Microsoft.ReportingServices.Library.ReportingService2005Impl.ListChildren(String Item, Boolean Recursive, CatalogItemList& CatalogItems)
at Microsoft.ReportingServices.WebServer.ReportingService2005.ListChildren(String Item, Boolean Recursive, CatalogItem[]& CatalogItems)
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Microsoft.Crm.ReportingServices2005.ReportingService2005.ListChildren(String Item, Boolean Recursive)
at Microsoft.Crm.Monitoring.Tests.ReportServer.CheckReportServerFromSrsDataConnector.Execute()
at Microsoft.Crm.Monitoring.Engine.MonitoringRuntime.ExecuteMonitoringTest(MonitoringTestBase test, Int32 attempts)

<ErrorCode xmlns="www.microsoft.com/.../reportingservices">rsAccessDenied</ErrorCode><HttpStatus xmlns="www.microsoft.com/.../reportingservices">400</HttpStatus><Message xmlns="www.microsoft.com/.../reportingservices">The permissions granted to user 'CRM2015\crmsvr' are insufficient for performing this operation.</Message><HelpLink xmlns="www.microsoft.com/.../reportingservices">go.microsoft.com/fwlink;amp;EvtSrc=Microsoft.ReportingServices.Diagnostics.Utilities.ErrorStrings&amp;EvtID=rsAccessDenied&amp;ProdName=Microsoft%20SQL%20Server%20Reporting%20Services&amp;ProdVer=12.0.5000.0</HelpLink><ProductName xmlns="www.microsoft.com/.../reportingservices">Microsoft SQL Server Reporting Services</ProductName><ProductVersion xmlns="www.microsoft.com/.../reportingservices">12.0.5000.0</ProductVersion><ProductLocaleId xmlns="www.microsoft.com/.../reportingservices">127</ProductLocaleId><OperatingSystem xmlns="www.microsoft.com/.../reportingservices">OsIndependent</OperatingSystem><CountryLocaleId xmlns="www.microsoft.com/.../reportingservices">1033</CountryLocaleId><MoreInformation xmlns="www.microsoft.com/.../reportingservices"><Source>ReportingServicesLibrary</Source><Message msrs:ErrorCode="rsAccessDenied" msrs:HelpLink="go.microsoft.com/fwlink;amp;EvtSrc=Microsoft.ReportingServices.Diagnostics.Utilities.ErrorStrings&amp;EvtID=rsAccessDenied&amp;ProdName=Microsoft%20SQL%20Server%20Reporting%20Services&amp;ProdVer=12.0.5000.0" xmlns:msrs="www.microsoft.com/.../reportingservices">The permissions granted to user 'CRM2015\crmsvr' are insufficient for performing this operation.</Message></MoreInformation><Warnings xmlns="www.microsoft.com/.../reportingservices" />
.
Event Xml:
<Event xmlns="schemas.microsoft.com/.../event">
<System>
<Provider Name="MSCRMMonitoringTest" />
<EventID Qualifiers="49152">18776</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-10-13T09:35:07.000000000Z" />
<EventRecordID>10382</EventRecordID>
<Channel>Application</Channel>
<Computer>DynamicsCRM2015.CRM2015.local</Computer>
<Security />
</System>
<EventData>
<Data>Check report server from SRSDataConnector.</Data>
<Data>DYNAMICSCRM2015</Data>
<Data>SrsDataConnector</Data>
<Data>System.Web.Services.Protocols.SoapException: The permissions granted to user 'CRM2015\crmsvr' are insufficient for performing this operation. ---&gt; Microsoft.ReportingServices.Diagnostics.Utilities.AccessDeniedException: The permissions granted to user 'CRM2015\crmsvr' are insufficient for performing this operation.
at Microsoft.ReportingServices.Library.ReportingService2005Impl.ListChildren(String Item, Boolean Recursive, CatalogItemList&amp; CatalogItems)
at Microsoft.ReportingServices.WebServer.ReportingService2005.ListChildren(String Item, Boolean Recursive, CatalogItem[]&amp; CatalogItems)
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Microsoft.Crm.ReportingServices2005.ReportingService2005.ListChildren(String Item, Boolean Recursive)
at Microsoft.Crm.Monitoring.Tests.ReportServer.CheckReportServerFromSrsDataConnector.Execute()
at Microsoft.Crm.Monitoring.Engine.MonitoringRuntime.ExecuteMonitoringTest(MonitoringTestBase test, Int32 attempts)

&lt;ErrorCode xmlns="www.microsoft.com/.../reportingservices"&gt;rsAccessDenied&lt;/ErrorCode&gt;&lt;HttpStatus xmlns="www.microsoft.com/.../reportingservices"&gt;400&lt;/HttpStatus&gt;&lt;Message xmlns="www.microsoft.com/.../reportingservices"&gt;The permissions granted to user 'CRM2015\crmsvr' are insufficient for performing this operation.&lt;/Message&gt;&lt;HelpLink xmlns="www.microsoft.com/.../reportingservices"&gt;go.microsoft.com/fwlink;amp;amp;EvtSrc=Microsoft.ReportingServices.Diagnostics.Utilities.ErrorStrings&amp;amp;EvtID=rsAccessDenied&amp;amp;ProdName=Microsoft%20SQL%20Server%20Reporting%20Services&amp;amp;ProdVer=12.0.5000.0&lt;/HelpLink&gt;&lt;ProductName xmlns="www.microsoft.com/.../reportingservices"&gt;Microsoft SQL Server Reporting Services&lt;/ProductName&gt;&lt;ProductVersion xmlns="www.microsoft.com/.../reportingservices"&gt;12.0.5000.0&lt;/ProductVersion&gt;&lt;ProductLocaleId xmlns="www.microsoft.com/.../reportingservices"&gt;127&lt;/ProductLocaleId&gt;&lt;OperatingSystem xmlns="www.microsoft.com/.../reportingservices"&gt;OsIndependent&lt;/OperatingSystem&gt;&lt;CountryLocaleId xmlns="www.microsoft.com/.../reportingservices"&gt;1033&lt;/CountryLocaleId&gt;&lt;MoreInformation xmlns="www.microsoft.com/.../reportingservices"&gt;&lt;Source&gt;ReportingServicesLibrary&lt;/Source&gt;&lt;Message msrs:ErrorCode="rsAccessDenied" msrs:HelpLink="go.microsoft.com/fwlink;amp;amp;EvtSrc=Microsoft.ReportingServices.Diagnostics.Utilities.ErrorStrings&amp;amp;EvtID=rsAccessDenied&amp;amp;ProdName=Microsoft%20SQL%20Server%20Reporting%20Services&amp;amp;ProdVer=12.0.5000.0" xmlns:msrs="www.microsoft.com/.../reportingservices"&gt;The permissions granted to user 'CRM2015\crmsvr' are insufficient for performing this operation.&lt;/Message&gt;&lt;/MoreInformation&gt;&lt;Warnings xmlns="www.microsoft.com/.../reportingservices" /&gt;
</Data>
</EventData>
</Event>

Next log entry:

Log Name: Application
Source: MSCRMMonitoringServerRole
Date: 10/13/2016 9:35:07 AM
Event ID: 18843
Task Category: None
Level: Information
Keywords: Classic,Audit Success
User: N/A
Computer: DynamicsCRM2015.CRM2015.local
Description:
All monitoring tests that do not require a test organization succeeded: Machine: DYNAMICSCRM2015: ServerRole: AppServer.
Event Xml:
<Event xmlns="schemas.microsoft.com/.../event">
<System>
<Provider Name="MSCRMMonitoringServerRole" />
<EventID Qualifiers="0">18843</EventID>
<Level>0</Level>
<Task>0</Task>
<Keywords>0xa0000000000000</Keywords>
<TimeCreated SystemTime="2016-10-13T09:35:07.000000000Z" />
<EventRecordID>10381</EventRecordID>
<Channel>Application</Channel>
<Computer>DynamicsCRM2015.CRM2015.local</Computer>
<Security />
</System>
<EventData>
<Data>DYNAMICSCRM2015</Data>
<Data>AppServer</Data>
</EventData>
</Event>

Next Steps:

Will grant CRM2015\crmsvr Domain and Enterprise Admin right for testing.

*This post is locked for comments

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Azure Microsoft Dynamics CRM 2015 installation fails

    I used smallest Azure machine A1 first and later upgraded to A2.

  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: Azure Microsoft Dynamics CRM 2015 installation fails

    Problem is fixed but not explained. I did create a new organisation next to the still pending one. This one does work strangely enough even it runs on the same server, same SQL, same user and so on. The only logical explanation I do have is that azure hosting has: performance issues which do not occur all the time. When installing the server wizard got partly inattentive. After upgrading the virtual hardware the performance got better. But server was rebooting. On my local virtualisation software Hyper V SSD notebook and Oracle Virtual Box the CRM Server does run from beginning with less Processor and RAM without issues. Not sure if I can recommend Azure for development or production. This exercise did cost me 4-5 hours of intense research and a delay of 2 days with my development and trainings project. With Amazon AWS I never had issues like this with Windows and Linux servers. Tough I never have used Dynamics CRM Server bevor. To give some credit in direction of Microsoft the recommended hardware specifications are on physical hardware much higher then the one I did you for all three of my virtual environments. Tough I have been over the minimum requirements. All in all a typical Microsoft experience being now over 20 years a Microsoft technology engineer. Thanks everyone for helping and all I hope this post can help anyone who gets this standard and hard to read error message. Sorry for my partly incorrect English I am not a native speaker.

  • Community Member Profile Picture
    Community Member on at
    RE: Azure Microsoft Dynamics CRM 2015 installation fails

    Organizations however says Pending Status?

  • Community Member Profile Picture
    Community Member on at
    RE: Azure Microsoft Dynamics CRM 2015 installation fails

    Same error with full name:

    dynamicscrm2015.crm2015.local/.../main.aspx

  • Community Member Profile Picture
    Community Member on at
    RE: Azure Microsoft Dynamics CRM 2015 installation fails

    Organisation name is CRM2015 Not sure if I have to use the full name instead for the URL? But seems a bit strange.

  • Community Member Profile Picture
    Community Member on at
    RE: Azure Microsoft Dynamics CRM 2015 installation fails

    Sorry I forget this to add of course I did check the deployment manager first and it saying all good see screen grab here plus URL I use for accessing the to long in.

    deploymentmanager.png

    URL:
    http://dynamicscrm2015/crm2015/main.aspx

    Will enable tracing tomorrow as quite late at my location thanks for the tip.
    Registry key setting really? :-)

  • David Jennaway Profile Picture
    David Jennaway 14,063 on at
    RE: Azure Microsoft Dynamics CRM 2015 installation fails

    The error from the MSCRMMonitoringServerRole isn't the main cause here, so granting extra rights to the CRM2015\crmsvr account probably won't make a difference.

    The error states the organisation is disabled. You can view the organisations and their statuses in CRM Deployment Manager. If the organisation is disabled, try enabling it in CRM Deployment Manager, and if that fails, you should get a useful error. Note also there's a question of which organisation you access. If you don't specify the organisation in the url, then it will be the user's default organisation. If you installed CRM with a dummy organisation, then imported a separate organisation and disabled the dummy organisation, then the installation user's default organisation will be the dummy one.

    If the organisation is enabled in CRM Deployment Manager, then enable tracing to see if you get a more useful error

  • Community Member Profile Picture
    Community Member on at
    RE: Azure Microsoft Dynamics CRM 2015 installation fails

    Found another error trace

    Log Name:      Application

    Source:        MSCRMTracing

    Date:          10/13/2016 8:35:08 AM

    Event ID:      17204

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      DynamicsCRM2015.CRM2015.local

    Description:

    CrmTrace encountered an error. Additional Info:Error in LoadDeploymentSettings [Cannot open database "MSCRM_CONFIG" requested by the login. The login failed.

    Login failed for user 'CRM2015\crmsvr'.], Stack Trace :    at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)

      at System.Environment.get_StackTrace()

      at Microsoft.Crm.CrmTraceSettings.Load(String traceDirectory)

      at Microsoft.Crm.CrmTrace.get_RefreshTrace()

      at Microsoft.Crm.CrmTrace.Write(Guid orgId, TraceCategory traceCategory, TraceLevel traceLevel, Int32 skipFrames, String format, Object[] args)

      at Microsoft.Crm.CrmTrace.Initialize()

      at Microsoft.Crm.Asynchronous.AsyncService.StartServiceComponents(Object state)

      at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

      at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

      at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

      at System.Threading.ThreadPoolWorkQueue.Dispatch() (Reporting Process:CrmAsyncService, AppDomain:C:\PROGRA~1\MI818C~1\Server\bin\)

    Event Xml:

    <Event xmlns="schemas.microsoft.com/.../event&quot;>

     <System>

       <Provider Name="MSCRMTracing" />

       <EventID Qualifiers="49152">17204</EventID>

       <Level>2</Level>

       <Task>0</Task>

       <Keywords>0x80000000000000</Keywords>

       <TimeCreated SystemTime="2016-10-13T08:35:08.000000000Z" />

       <EventRecordID>10156</EventRecordID>

       <Channel>Application</Channel>

       <Computer>DynamicsCRM2015.CRM2015.local</Computer>

       <Security />

     </System>

     <EventData>

       <Data>Error in LoadDeploymentSettings [Cannot open database "MSCRM_CONFIG" requested by the login. The login failed.

    Login failed for user 'CRM2015\crmsvr'.], Stack Trace :    at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)

      at System.Environment.get_StackTrace()

      at Microsoft.Crm.CrmTraceSettings.Load(String traceDirectory)

      at Microsoft.Crm.CrmTrace.get_RefreshTrace()

      at Microsoft.Crm.CrmTrace.Write(Guid orgId, TraceCategory traceCategory, TraceLevel traceLevel, Int32 skipFrames, String format, Object[] args)

      at Microsoft.Crm.CrmTrace.Initialize()

      at Microsoft.Crm.Asynchronous.AsyncService.StartServiceComponents(Object state)

      at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

      at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

      at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

      at System.Threading.ThreadPoolWorkQueue.Dispatch()</Data>

       <Data>CrmAsyncService</Data>

       <Data>C:\PROGRA~1\MI818C~1\Server\bin\</Data>

     </EventData>

    </Event>

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