Billing type of case is not getting inserted into casedetail table but inserting into casedetailbase table

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Posted on by Ganesh Potnuru

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Hi there,

I'm trying to create a case of type of category type "Billing" which is under "collections" but when I'm creating a case of billing type it is getting inserted into casedetailbase table but not into casedetail base and i'm not getting why this is happening and i need this record to be inserted into casedetail as i'm doing an update using code based on this insertion. Only for "Billing" type of category this is happening for other case categories record is creating into both casedetail and casedetailbase and there is no custom code written to not insert billing type of case. Kindly, please suggest me any solution on this issue.

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GirishS 27,833 Moderator on at

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Hi AxTrainee,

CaseDetail and CaseDetailBase both are inherited tables. If you insert record in CaseDetailBase, same record will be inserted into CaseDetails table with addition field values.

On the CaseDetail property you can see the "Support inheritance" is said to use and inherited table to CaseDetailsBase".

Also, on the CaseDetailBase "Support inheritance" property is said to yes.

Thanks,

Girish S.

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