Management Reporter and new client install: No Management Reporter Process Service installed on new TS

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Posted on by sueconrod

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Okay: I have a slight conundrum, One of our Terminal Servers that has GP and management Reporter died (TAPS Please). While rebuilding a new Terminal server we installed the client Management Reporter SP1 and then SP2 to keep at the same version. Yes, I know, time for CU9, but until I can get it approved, they won't let me move there. Everything is working but when we look at the services.msc on the new TS-005 I don't see any indication that Management Reporter Process Service is even installed. we use the same address as one of our other TS when we launch https:ts-cca-01-004:4712 btw, this one is -005. Yet, the reports are running. I'm worried that if the other terminal server were to go down so would Management Reporter and would rather take care of this issue now. Anyone have any insight?

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sueconrod 335 on at

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RE: Management Reporter and new client install: No Management Reporter Process Service installed on new TS

When the CPM staff sees me coming they cringe at Convergence. I've had my reputation hung out due to Management Reporter. How do you come out with a product that is going to be used to create the Financial Statements for many of the companies that are using SL, GP and AX and then say whoops, this doesn't work, that doesn't work, etc. And Multicurrency may only be used in 1/10 companies in the United States that are using Great Plains, but then the FX conversions are supposed to work not once in a while, but all the time.

The accountant that is in charge of doing the financials is not going to want to use a software that Microsoft is putting out if. when they find a mistake, they get told it will be fixed in the next update. I can just imagine Microsoft getting pulled in front of the SEC for using MR2012 and it had a whoops on the financials statements that got thru the system. Then when I'm at Convergence they basically gloss over the issues. You can't gloss over a product that is being used to produce the Financial Statements. It has taken them 3 1/2 years to finally come out with CU8 that would handle the financials properly with multicurrency and then it still has a whoops with use the Posted and Unposted in order to get it to translate a column.
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Redbeard 12,931 on at

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RE: Management Reporter and new client install: No Management Reporter Process Service installed on new TS

Sue - frankly the release of CU7 was less than stellar, impacted multiple customers, on Solomon and Great Plains and was pretty embarrassing. I hear you, does Microsoft? Thankfully we were in test environments on both clients, but try and explain how their Financial Reporting tool does not tie to their Financial System... awkward.

If you're deploying a new flavor of MR, significant testing is a must.
sueconrod 335 on at

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RE: Management Reporter and new client install: No Management Reporter Process Service installed on new TS

Wish the CPM team would put out just a client install in their documentation to make it easier, but then the documentation on the install is difficult enough to get thru as it is. Of course, I've been such a fan of MR2012 since it came out. NOT!!! We just went to MR2012 CU8 only to find out that you can't just run POSTED ONLY if you have multicurrency, you won't always get the multicurrency valuations. Does the CPM team know anything about MC and do any QA testing before they put this stuff out there.
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Redbeard 12,931 on at

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RE: Management Reporter and new client install: No Management Reporter Process Service installed on new TS

Sue -

You would need to run the server installation on the second terminal server, not just the client installation, if you want the new server to ensure MR does not go down. In the end you would want to point it to itself. https://ts-cca-01-005:4713 (you want it to use a different port as well.