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Service Update 10.0.38 Upgrade failing with 25th step

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Hi,
I upgraded the env to 10.0.35 to 10.0.38 on cloud hosted environment, while upgrading, it is failing  with step 25 :GlobalUpdate script for service model: AOSService on machine
I tried full DB Sync , full build from visual studio but still the problem is same, could not find proper error details in logs too.
 
How I can resolve these errors . 
Thanks in Advance 
  • Layan Jwei Profile Picture
    Layan Jwei 2,789 Super User on at
    Service Update 10.0.38 Upgrade failing with 25th step
    Hi,
     
    Is your issue solved or do you still need help?
  • Suggested answer
    Navneeth Nagrajan Profile Picture
    Navneeth Nagrajan 1,168 on at
    Service Update 10.0.38 Upgrade failing with 25th step
    Hi,
    After your full build try starting your Dynamics 365 Unified Operations: Batch Management Service and if its not restarting then there are errors in your environment that you are looking to upgrade. 
     
    Suggestions:
    1. Is the Full Build complete? Did it complete without errors?
    2. DB Sync is completed with no errors?
    3. Visual studio process devenv.exe is not running. Check that too.
    4. Also, ensure there are no application instances are open too.
     
    Happy to answer questions, if any.
  • Suggested answer
    Hana Xue Profile Picture
    Hana Xue on at
    Service Update 10.0.38 Upgrade failing with 25th step
    Hi,
    As everyone said, you need to check the relevant log information. The "GlobalUpdate script of service model: AOSService" message is generally a database synchronization problem. You can check this document. It lists the most common failures and the measures that should be taken. https://github.com/MicrosoftDocs/dynamics-365-unified-operations-public/blob/main/articles/fin-ops-core/dev-itpro/deployment/deployable-package-troubleshooting.md#typical-database-synchronization-issues
    Best Regards,
    Hana
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    Arunraj Rajasekar Profile Picture
    Arunraj Rajasekar 1,729 on at
    Service Update 10.0.38 Upgrade failing with 25th step
    Hi Community member,
     
    Look at error log for more information on the error. Use the following link for reference to troubleshoot. GlobalUpdate script for service model
  • Suggested answer
    Anthony Blake Profile Picture
    Anthony Blake 749 on at
    Service Update 10.0.38 Upgrade failing with 25th step
  • Layan Jwei Profile Picture
    Layan Jwei 2,789 Super User on at
    Service Update 10.0.38 Upgrade failing with 25th step
    Hi Community member,
     
    We need to see the error you are getting so please check the log.
     
    Few things to try in general that might work:
    1. Terminate Visual studio
    2. Start AOS Service
    3. Click resume and try again

    You could also check my article regarding updating environments

     
    Thanks,
    Layan Jweihan
    Please mark this answer as "Verified" if it solved your issue. In order to help others who will face a similar issue in the future
  • Suggested answer
    Mohamed Amine Mahmoudi Profile Picture
    Mohamed Amine Mahmoudi 3,550 UG Leader on at
    Service Update 10.0.38 Upgrade failing with 25th step
    Hi,
     
    I think you have problem when synchronize your DB.
     
    can you please provide us with the list of errors when you make the synchro ?
     
    Best regards,
    Mohamed Amine MAHMOUDI

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