Skip to main content

Notifications

Finance | Project Operations, Human Resources, ...
Suggested answer

Service Update 10.0.38 Upgrade failing with 25th step

(4) ShareShare
ReportReport
Posted on by 10
Hi,
I upgraded the env to 10.0.35 to 10.0.38 on cloud hosted environment, while upgrading, it is failing  with step 25 :GlobalUpdate script for service model: AOSService on machine
I tried full DB Sync , full build from visual studio but still the problem is same, could not find proper error details in logs too.
 
How I can resolve these errors . 
Thanks in Advance 
  • SJ-31070457-0 Profile Picture
    SJ-31070457-0 4 on at
    Service Update 10.0.38 Upgrade failing with 25th step
    There should be problem with your dev box database. Please do DB sync and make sure you don't have any issues.

    Please download log from LCS and check details of error why it stopped new version deployment
  • Layan Jwei Profile Picture
    Layan Jwei 7,634 Super User 2025 Season 1 on at
    Service Update 10.0.38 Upgrade failing with 25th step
    Hi,
     
    Is your issue solved or do you still need help?
  • Suggested answer
    Navneeth Nagrajan Profile Picture
    Navneeth Nagrajan 1,418 Super User 2025 Season 1 on at
    Service Update 10.0.38 Upgrade failing with 25th step
    Hi,
    After your full build try starting your Dynamics 365 Unified Operations: Batch Management Service and if its not restarting then there are errors in your environment that you are looking to upgrade. 
     
    Suggestions:
    1. Is the Full Build complete? Did it complete without errors?
    2. DB Sync is completed with no errors?
    3. Visual studio process devenv.exe is not running. Check that too.
    4. Also, ensure there are no application instances are open too.
     
    Happy to answer questions, if any.
  • Suggested answer
    Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    Service Update 10.0.38 Upgrade failing with 25th step
    Hi,
    As everyone said, you need to check the relevant log information. The "GlobalUpdate script of service model: AOSService" message is generally a database synchronization problem. You can check this document. It lists the most common failures and the measures that should be taken. https://github.com/MicrosoftDocs/dynamics-365-unified-operations-public/blob/main/articles/fin-ops-core/dev-itpro/deployment/deployable-package-troubleshooting.md#typical-database-synchronization-issues
    Best Regards,
    Hana
  • Suggested answer
    Arunraj Rajasekar Profile Picture
    Arunraj Rajasekar 1,731 on at
    Service Update 10.0.38 Upgrade failing with 25th step
    Hi Community member,
     
    Look at error log for more information on the error. Use the following link for reference to troubleshoot. GlobalUpdate script for service model
  • Suggested answer
    Anthony Blake Profile Picture
    Anthony Blake 2,293 Super User 2025 Season 1 on at
    Service Update 10.0.38 Upgrade failing with 25th step
  • Layan Jwei Profile Picture
    Layan Jwei 7,634 Super User 2025 Season 1 on at
    Service Update 10.0.38 Upgrade failing with 25th step
    Hi Community member,
     
    We need to see the error you are getting so please check the log.
     
    Few things to try in general that might work:
    1. Terminate Visual studio
    2. Start AOS Service
    3. Click resume and try again

    You could also check my article regarding updating environments

     
    Thanks,
    Layan Jweihan
    Please mark this answer as "Verified" if it solved your issue. In order to help others who will face a similar issue in the future
  • Suggested answer
    Mohamed Amine Mahmoudi Profile Picture
    Mohamed Amine Mahmoudi 13,589 Super User 2025 Season 1 on at
    Service Update 10.0.38 Upgrade failing with 25th step
    Hi,
     
    I think you have problem when synchronize your DB.
     
    can you please provide us with the list of errors when you make the synchro ?
     
    Best regards,
    Mohamed Amine MAHMOUDI

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,979 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,848 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Product updates

Dynamics 365 release plans