Customer experience | Sales, Customer Insights,...

Updating Journeys

(1) Share

Report

Posted on by cassidynewman

When you update a journey, are people automatically transferred over to the same step in the new journey? or they progress down the old version of the journey?

All responses (3)

Answers (0)

RudyZhang Microsoft Employee on at

Like (0)

Report

Updating Journeys

Hi,

May I ask if your problem has been resolved?

Do you still need us to follow up on this issue, please contact me if you have any questions about the solution I proposed.

Best Regards,
Rudy Zhang
Suggested answer

RudyZhang Microsoft Employee on at

Like (0)

Report

Updating Journeys

Hi,

After analyzing your needs and conducting tests (RTM MKT only) we have come to the following conclusions.

1. If the segment members remain the same and only update the version of the /journey/, the old version of the journey will change to /complete/ status but the segment members will still execute the old version of the /journey/.

2. If the segment members are updated and the version of /journey/ is also updated, the newly added users will execute the new journey and the original users will still execute the old journey.

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Rudy Zhang
Suggested answer

PaulineKolde 730 Super User 2025 Season 1 on at

Like (1)

Report

Updating Journeys

Hi Cassidy,

from my experiences and test, contacts who are already in the journey will progress the old version. Only contacts that are newly added to the journey will also proceed in the newer version.

Hope this helps!