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Email scenario set for individual user to send remittance advices but it doesn't work?

Posted on by 180

Afternoon All,

One of my customers, I have setup an email scenario under the current user to send Remittance advices and that works if they are sending multiple emails at any one time. When creating payment journals. 

However the particular user account is not showing as the From email address, when they are going into the Vendor account and going to resend a remittance advice via the ledger entries and selecting the payment and then clicking on the Action >Send email remittance and I select the prompt details. And I would expect the current users email address, but it is the generic default account that it is showing. 

I don't understand why it is not working. There are no other scenario's that are using the Vendor remittance advice for. Is there any settings or user permissions I am missing as to why it doesn't seem to work. 

Kind regards,

Kelly

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  • Verified answer
    KellyEnhanced Profile Picture
    KellyEnhanced 180 on at
    RE: Email scenario set for individual user to send remittance advices but it doesn't work?

    I found the answer because on the email scenerio list there was one for posted vendor remittance and I missed it, so I added it to the current user and that worked.

  • Marco Mels Profile Picture
    Marco Mels on at
    RE: Email scenario set for individual user to send remittance advices but it doesn't work?

    Hello,

    Is the Current User showing the correct mail address when the actual user is logged on? When the current user shows a different user's mail address, it may because the user is authenticated against a different user account.  In OnPrem you can search for this page and have the user re-authenticate again:

    Email Application AAD Registration

    Hope it helps.

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