web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / E-mail Router - Incomi...
Microsoft Dynamics CRM (Archived)

E-mail Router - Incoming Mail

(0) ShareShare
ReportReport
Posted on by Community Member

I am trying to configure our E-mail Router in order for Dynamics CRM to be able to track e-mail responses (unsubscribe requests) back from Quick Campaigns.

The error that I get that appears in the Alerts on my Mailbox is:

"A general mailbox access error occurred while receiving email. The mailbox [MailboxName] has been disabled for receiving email and the owner of the associated email server profile [EmailProfile1] has been notified.
Email Server Error Code: ErrorItemNotFound"
Please could someone help with what might be the issue?
Thanks!

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    BackToTheCrm Profile Picture
    BackToTheCrm on at

    Hello,

    Have you correctly set up the mailbox records ?

    technet.microsoft.com/.../dn832085.aspx

  • Community Member Profile Picture
    Community Member on at

    Thanks for your quick reply Clément!

    Yes I think so? Outgoing e-mails are working fine....

    Here is the settings for a working mailbox (outgoing)

    Here is the settings on the E-mail Router Configuration Manager

    Here is the settings of the "MarketingIn" rule I have set in the E-mail Router Configuration Manager

  • BackToTheCrm Profile Picture
    BackToTheCrm on at

    In the mailbox form, click on the Test & Enable mailbox button maybe you'll get more info.

  • Community Member Profile Picture
    Community Member on at

    Hi Clément

    The info I get, listed under "Alerts" is:

    "A general mailbox access error occurred while receiving email. The mailbox [MailboxName] has been disabled for receiving email and the owner of the associated email server profile [EmailProfile1] has been notified.

    Email Server Error Code: ErrorItemNotFound

  • Suggested answer
    BackToTheCrm Profile Picture
    BackToTheCrm on at

    I that the MarketingIn access credentials are set to Local System Account, ensure that this account can access the server.

    As it's an Exchange server, you can set let the users use their credentials I guess.

  • Community Member Profile Picture
    Community Member on at

    Hello SAstley:

    Check the System Settings to see if you have that set up right

    Settings-->Administration-->System Settings

    Tab Email

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans