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Customer Journey If/Then tile...why do I have to wait? Is there a better way?

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Posted on by 97

I've been unable to post today....trying this method. See actual question below.

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    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Customer Journey If/Then tile...why do I have to wait? Is there a better way?

    Hi Cnquest,

    Unfortunately, this function to watch for all three clicks simultaneously until a certain time expires is not currently supported.

    As you said, it really doesn’t make sense to wait 7days for workflow A to happen unless you want to delay your workflow.

  • Cnquest Profile Picture
    Cnquest 97 on at
    RE: Test Test

    I'm sending an email to track three different link click actions. Basically:

    • If person clicks the first link there's a link out; nothing happens in Dynamics.
    • If person clicks the second link there's a link out; workflow A happens in Dynamics.
    • If person clicks the third link there's a link out; workflow B happens in Dynamics.
    • If person clicks nothing after 7 days, workflow A happens.

    0830.journey.png

    The nuts and bolts all seem to work, but the fact that there's a wait required baffles me a bit. As I understand it, the email works like this:

    1. Email is sent
    2. Journey waits specified time (X) to check if the first link was clicked
      1. If it was, nothing happens
      2. If it wasn't, contact is pushed down the "No" lane after X amount of time
    3. No lane #1-->Journey waits specified time (Y) to check if the second link was clicked
      1. If it was, workflow A happens in Dynamics
      2. If it wasn't, contact is pushed down the "No" lane after Y amount of time
    4. No lane #2-->Journey waits specified time (Z) to check if the third link was clicked
      1. If it was, workflow B happens in Dynamics
      2. If it wasn't, contact is pushed down the "No" lane after Z amount of time
    5. No lane #3-->Journey waits specified time (Q)
      1. After time is up, Workflow A happens in Dynamics
        1. Note: If this works how I think, there's really no point in waiting once a contact hits this lane

    Final journey time to track my three clicks is X + Y + Z, with the email being unable to track the first link click after X is expired, unable to track the first and second link clicks after X + Y are expired and unable to track all three link clicks after X + Y + Z are expired. I do assume that it will check the second link click during the wait for X, etc.

    Am I thinking about this the wrong way? Is there a different way to watch for all three clicks simultaneously until a certain time expires (or date)?

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