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Hello Marketing Experts,
I'm trying to run the account based marketing customer journey but once the journey is live I'm not able to see the Insights based on accounts. Customer journey is showing the insights according to the contacts. In the previous Customer journey there was the option on data panel to filter out the insights based on account but in new UI there is no any option like that. I'm attaching the screen shots and the documentation link which I have been following below.
https://docs.microsoft.com/en-us/dynamics365/marketing/customer-journeys-create-automated-campaigns
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In General settings of Customer Journey I have selected the account as TARGET.
I followed this Link:
https://docs.microsoft.com/en-us/dynamics365/marketing/account-based-marketing
But In new Customer journey UI this option is not present
Thanks.
Hi Fariha,
You could switch to old Customer Journey UI in Advanced Settings > Feature switches to check whether the filter feature still works.
Regards,
Clofly
Hi Fariha Asmat,
We are aware of this missing filter in the new Customer Journey designer and this functionality will be provided already with the next Marketing upgrade.
Apologies for the inconvenience caused.
Best Regards,Aga
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