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Customer experience | Sales, Customer Insights,...
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workflows and business rules deactivated after importing new solution

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Posted on by 187

Hello Guys, 

we've encountred an issue this morning trying to import a solution to our production instance. 

After installing the solution we received the following error : 

The import failed. For more information, see the related error messages. : Microsoft.Crm.BusinessEntities.CrmObjectNotFoundException: sdkmessageprocessingstep With Id = 5788b2c6-10f4-e911-a813-000d3ab8d7df Does Not Exist

I ignored the error and retry to import it once again, everything went will but after checking, we discovered that all workflows and business rules have been deactivated. 

so we had to manually activate all our components. 

to make sure we did the same in another environement and the same thing happend. 

Any thoughts guys on the source of this problem ? 

PS : we recently did the following configurations : 

- Disable one of our developers licence 

- Change the scope of a business rule from All-forms to a specified form 

- Change the ownership of a workflow 

I have the same question (0)
  • Suggested answer
    gdas Profile Picture
    50,091 Moderator on at

    Hi,

    The error says that  plugin steps is missing in the solution , have you deleted any steps from solution before export?

    Do you have any lookup reference in the business rules ?, This can be happen if you have any lookup reference but the same lookup reference not exists in the target instance.

    In the import options see whether you checked options  "Check to Enable any SDK message processing steps included in the solution". By default dynamics crm will not change the activated/deactivated state of an existing process.

  • david_rivard Profile Picture
    40 on at

    Hi we opened a case at MS for the same issue. It was a product issue and it is supposed to be fixed by now.

  • elmaslouhi1 Profile Picture
    187 on at

    Hi,

    We have not deleted any of our steps before export, and we do not use lookups in our business rules.

    YES, we checked the option you mentioned.

    Just for your information, we successfully imported the same solution a few days ago to the test instance.

    Thank you

  • elmaslouhi1 Profile Picture
    187 on at

    Hi,

    Was that a long time ago or recently?

    I have heard that this is a product problem, but unfortunately, I can't find it anywhere...

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