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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / FRxa.exe is hanging wh...
Microsoft Dynamics GP (Archived)

FRxa.exe is hanging when Launching FRx

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Posted on by Bill Campbell 22,647

We have a long standing client that has had FRx installed and running for many years.  Recently the Controller encountered a number of issues with her computer and those appear to have been resolved.  As a side effect "we think" when she runs FRx the application opens, allows her to log on, then sits on the build Index screen - forever.

We started to research this and found that when connected two applications seem to start - FRx.exe and FRxa32.exe

When we were playing around we 'stopped the process' for the Frxa32 and wham - the Index page went away and we are able to get to the Catalogue page, select and open any of the report cats and then when we try to Generate a Report - boom - the FRxa32.exe starts again and it is frozen solid.  Again, dumping the process frees the computer, but the report will not generate.

So before we get all - its data - its the server - it is not - we have 3 other users that are running against the same server, running on the same network, running against the same FRx Sysdata folder.

Steps Taken

1. Attempt to repair the current install - the error message on clicking repair is that this version is damaged

2. Uninstalled and Installed fresh version of FRx - same result

3. Applied the service pack to go to Frx 6.7 6119 - same result

All this time the other users are fully functional and encounter no errors, no time outs.  The Controller is an admin.  I have connected as the Network Admin as well.  I have logged onto FRx as SA - no change.

The Frx Sysdata folder is located on the server in the same share as the Dynamics Report.dic and there are no errors with this operation.  The share is set to Everyone and READ.  Again, all other users accessing the data here have no errors.

Thanks for your time and assistance.

*This post is locked for comments

  • Verified answer
    Bill Campbell Profile Picture
    Bill Campbell 22,647 on at
    RE: FRxa.exe is hanging when Launching FRx

    The answer, and the only thing that worked in this case, was to delete the user profile and create it new.  The user name remained the same, but, all other connections were tossed.

    When the user reconnected the biggest complaint was the fact the desktop looked different, however FRX works.

    We uninstalled FRx over 12 times

    We installed older version

    We installed newer versions

    We copied from working computers

    We renamed the FRxa32.exe file

    We stopped Symantec - could not uninstall Symantec the IT Lead would not allow

    Nothing worked until we tossed the profile.  So conclusion was that there was something at the profile level that was either blocking the FRxa32.exe as this was the ONLY application that was not working - everything else in the client environment was (is) working fine.

    Just thought I would update the case and present our only ANSWER

    Bill C.

  • Jonathan Fear Profile Picture
    Jonathan Fear on at
    RE: FRxa.exe is hanging when Launching FRx

    We see this on multiple applications with Symantec. Any chance you can completely uninstall it?

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: FRxa.exe is hanging when Launching FRx

    You and me both. How about UAC or DEP. Can you turn both of this off?

  • Bill Campbell Profile Picture
    Bill Campbell 22,647 on at
    RE: FRxa.exe is hanging when Launching FRx

    FRXa32.exe exists on all the installations of FRx I have.  And when I disable (by renaming) the Launch of FRX complains that it can not find the application.

    I have not installed Web Port, I have a plain single click installation of FRx - same as I have on several hundred machines and that is what is weird.  I can not duplicate the error.  I can when I rename the FRXa32.exe but otherwise I can not figure out what is different in this case.

    I have a call to the IT staff to figure out wth them what they did to the workstation - but at this time I am stumped.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: FRxa.exe is hanging when Launching FRx

    I would try going into Windows Explorer and into the FRx program folder and hover over FRx.exe and FRxa.exe. It will tell you the version numbers of each. Make sure the version numbers match.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: FRxa.exe is hanging when Launching FRx

    Are you running FRx Web Port? I do not even have an FRXa file on my workstation. FRx Report Server. It is beginning to sound like you installed other FRx components besides just FRx on other workstations but not on this one.

  • Bill Campbell Profile Picture
    Bill Campbell 22,647 on at
    RE: FRxa.exe is hanging when Launching FRx

    That is a great question - I have posed that to the IT lead and will find out tomorrow.

    As to the rename - I did that and got the message -

    When I rename the files back it runs - but then it sits there on the process monitor at 25% memory and (starting at 2,450) slowing climbs (after 5 min) to 2,724 and continues. After waiting 15 min it maxed out at 3352 and did not move from there.  I ended the task.

    Thanks for the shot, but, not working this time.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: FRxa.exe is hanging when Launching FRx

    When you say she was having issues, what did IT do to get her computer back online? I just fired up FRx on a W7 64 bit computer and watched in Task Manager and FRxa.exe did not try to fire up. What happens if you rename that file temporarily?

  • Bill Campbell Profile Picture
    Bill Campbell 22,647 on at
    RE: FRxa.exe is hanging when Launching FRx

    Samantec Endpoint and Windows Firewall

    Both turned off

    No difference

    Turned them both back on

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: FRxa.exe is hanging when Launching FRx

    Any anti-virus software running? Can you temporarily disabled it?

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