FRxa.exe is hanging when Launching FRx

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Posted on by Bill Campbell

We have a long standing client that has had FRx installed and running for many years. Recently the Controller encountered a number of issues with her computer and those appear to have been resolved. As a side effect "we think" when she runs FRx the application opens, allows her to log on, then sits on the build Index screen - forever.

We started to research this and found that when connected two applications seem to start - FRx.exe and FRxa32.exe

When we were playing around we 'stopped the process' for the Frxa32 and wham - the Index page went away and we are able to get to the Catalogue page, select and open any of the report cats and then when we try to Generate a Report - boom - the FRxa32.exe starts again and it is frozen solid. Again, dumping the process frees the computer, but the report will not generate.

So before we get all - its data - its the server - it is not - we have 3 other users that are running against the same server, running on the same network, running against the same FRx Sysdata folder.

Steps Taken

1. Attempt to repair the current install - the error message on clicking repair is that this version is damaged

2. Uninstalled and Installed fresh version of FRx - same result

3. Applied the service pack to go to Frx 6.7 6119 - same result

All this time the other users are fully functional and encounter no errors, no time outs. The Controller is an admin. I have connected as the Network Admin as well. I have logged onto FRx as SA - no change.

The Frx Sysdata folder is located on the server in the same share as the Dynamics Report.dic and there are no errors with this operation. The share is set to Everyone and READ. Again, all other users accessing the data here have no errors.

Thanks for your time and assistance.

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Greg Byer 2,586 on at

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Hi Bill,

The FRxa32.exe is the engine that is used to build the index and generate reports. It's normal to see that running when you start FRx or when you generate a report. If that is hanging, I'd like you to run the FRxReg.exe, in the FRx program folder. Once you do that, try starting FRx again and see if the FRxa32.exe hangs.

The version you listed is not a known version of FRx. You can check the version of FRx under Help | About or by checking the properties of the FRx32.exe. I would compare that to the other workstations and verify it is the same version number.

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Bill Campbell 12 on at

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Thanks for the feedback, however the results are the same.

As to the version I was looking that patch name when typing not the version in FRx

The Frx version installed is Release: 6.7.5014 and this is the same for all users on this installation.

Wondering if there is something that is blocking that file from running as this user? after doing the FrxReg - do I need to restart the system?

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Richard Wheeler 75,848 Moderator on at

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Is this a W7 64 bit computer? You need be running FRx with SP9 at least for 64 bit. Better yet apply SP12 after applying SP9. Also, make sure the user has local rights to the FRx program directory. I usually give them full control. In this case the servicve pack application may not be working due to security restirctions.

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Bill Campbell 12 on at

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Richard, I have updated to SP 11 - this is a 32bit machine and we have made sure that the security settings for the folder are 'full' for user and administrator.

No change.

Frxa32.exe gets to 25% memory and freezes. I have waited 1/2 hour to see - no change.

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Richard Wheeler 75,848 Moderator on at

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Bill, do you have another computer running FRx? Does this one ahve the same trouble? If not I would try copyijng over that FRx program directory over this one. Perhaps you have file corruption. You could also try to uninstall/reinstall FRx.

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Bill Campbell 12 on at

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Funny you would go there as well.

So, after you suggested the security, I connected to another machine and tested. No issues.

I then copied the FRx 6.7 folder - all of it - to the 'dead' machine. Renamed the FRx6.7 folder on this bad installation and dropped the working copy. Re ran the FRxREG from the folder just dropped, and checked the security - all users all access.

No joy - FRXa32.exe still hanging.

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Richard Wheeler 75,848 Moderator on at

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Any anti-virus software running? Can you temporarily disabled it?

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Bill Campbell 12 on at

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Samantec Endpoint and Windows Firewall

Both turned off

No difference

Turned them both back on

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Richard Wheeler 75,848 Moderator on at

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When you say she was having issues, what did IT do to get her computer back online? I just fired up FRx on a W7 64 bit computer and watched in Task Manager and FRxa.exe did not try to fire up. What happens if you rename that file temporarily?

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Bill Campbell 12 on at

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That is a great question - I have posed that to the IT lead and will find out tomorrow.

As to the rename - I did that and got the message -

When I rename the files back it runs - but then it sits there on the process monitor at 25% memory and (starting at 2,450) slowing climbs (after 5 min) to 2,724 and continues. After waiting 15 min it maxed out at 3352 and did not move from there. I ended the task.

Thanks for the shot, but, not working this time.

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